Who we are:

Animal Friends of the Valleys (AFV) is the leading animal shelter for the cities of Temecula, Murrieta, Lake Elsinore, Menifee, Canyon Lake and Wildomar, and small parts of Riverside County. We provide top-quality animal welfare and animal control services for our client cities. We were selected as a 2021 California Non-Profit of the Year for our continuing efforts to prevent the suffering of animals and ending pet overpopulation in the cities we serve. If you are looking for a way to make a difference and not just a job, AFV is exactly what you’re looking for!

Who we’re looking for:

Collections / Citations Clerk

What you will be doing:

• Maintains neat and organized files related to animal information and outcomes
• Updates animal profiles and memos routinely and accurately to provide the best possible information for accurate files
• Issues citations for “Failure to License” to dog owners in given geographic area
• Verifies addresses for cities’ boundaries
• Updates USPS notices and dog deceased status
• Receives calls regarding citations and completes license if possible
• Extends citation due dates if needed and possible
• Waives and removes fees if license was obtained by correct date or if animal is now deceased
• Locates citations in Shelter Pro software
• Looks for past due accounts from citations or for any other monies owned.
• Sends past due accounts to contracted collection agency(s)
• Receives dispute letters and review for removal.
• Receives payments, applies to accounts and adjusts payments if needed.
• Sets repayment plans for past due fees before they are sent to collections
• Explains to dog owners how fees will be collected

What you’ll need:

• Ability to work independently and prioritize and complete admin and data entry during slower call volume periods
• Ability to multi-task, prioritize, and take rapid, accurate notes and enter into database, particularly during periods of high call volume
• Clerical, receptionist and administrative experience, particularly with high volume call environments
• Ability to independently decide on proper actions in complex citations and collections issues
• Ability to coordinate with external collection agencies on collection submissions
• Bilingual (Spanish) preferred, but not required

What can we offer you?

• Looking for a team member ready to work Full Time.
• Be part of an amazing team that loves and cares for the animals that need them.
• Opportunities for additional training
• Medical, Dental, Vision, and Life insurance benefits available.
• Aflac Voluntary Insurance (Yes, the one with the Aflac Duck.)
• 403B Retirement Savings (Think 401K for non-profits.)
• Extensive Employee Discount Program to help you save money on a wide variety of products and services.
• Employee Assistance Program to help you through life’s challenges, including counseling and coaching services; assistance with legal, financial and career questions; and so much more!