Job description

Collections Agent Job Description

Position Purpose:

· Contacts consumers with delinquent accounts.

· Initiates appropriate collections action resulting in satisfying valid debt and documents records efficiently and accurately.

· Reports to Collection Manager.

Principle Duties & Accountabilities:

· Negotiates payment arrangements on delinquent accounts.

· Adheres to all state and federal collection laws and company policies pertaining to third party debt collections

· Consistently achieves monthly revenue goal

· Requests correspondence on delinquent accounts requiring special handling under management’s direction.

· Initiates appropriate follow-up action on mail returned as undeliverable.

· Handles disputed delinquent and bankrupt account balances according to client specific practices.

· Establishes organization and maintains neatness of work area.

· Maintains security of debtor and client files, reports delinquent accounts.

· Ensures security of proprietary information including client specific documentation and any information concerning the company.

· Other duties as required.

Qualifications:

· One to Three years experience in credit and collections is preferred.

· Will train if skills and experience are applicable.

· Possesses working knowledge of the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), Health Insurance Portability and Accountability Act (HIPAA), local, state, and federal laws concerning collection activities.

· Call Center experience is favorable.

· Must be physically capable and able to multi-task efficiently to complete job duties.

· Basic proficiency with computers is required

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Required to work at computer for long periods of time

· Required to regularly sit, talk and listen

· Required to possess close vision and ability to focus

· Conditions include a normal office environment. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.

"The pay rate for this position is $14.50/hr; however, base pay rate offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

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Job Type: Full-time

Pay: From $14.50 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Norcross, GA 30093: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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