Job description
Job Description:
Agency Overview
CART Program Description
The goal of the Crisis Antioch Response Program is to provide 24-hour alternative response services to low-level 911 calls from Antioch Residents. The CART non-police personnel can assist with crisis intervention and connect individuals to community-based services/resources. Resident involvement with this program is voluntary and the team's response will focus on de-escalation, mitigation, and prevention of repeated non-life-threatening emergency situations. Implementation of the CART Program will build a collaborative network of service providers in the City of Antioch, provide a safer response to behavioral health, quality of life and low threshold medical calls and allow law enforcement personnel to focus their efforts on major emergencies and investigative efforts. Data collection activities from the CART Program will support opportunities for evaluation and inform strategies for improvement.
Position Summary
Under the direct supervision of the CART Program Manager, Community Response Specialists, CRS will respond to a broad range of low-level calls and situations without police or EMS personnel 24 hours per day, 7 days per week citywide. CRS will provide on-site crisis assessment, de-escalation, and conflict mediation. Community Response Specialist, CSR support linkages that can address resident’s goals, including engaging in mental health, substance use treatment and employment via facilitating the linkage to a CART case manager/network developer and/or other provider. The Community Response Specialist will act as a liaison with community partners and other social service agencies in addressing resident’s needs while also conducting community outreach and may provide transport to necessary service locations so that engaged Antioch resident can begin a relationship with a provider immediately. The position requires strong interpersonal skills to make connections and build relationships with community residents in need.
Program-Specific Responsibilities
Minimum Qualifications
SEND RESUMES TO: “jobs@felton.org”
Community Response Specialist
Non-Police Community Response Team
Crisis Antioch Response Team (CART)
Non-Police Community Response Team
Crisis Antioch Response Team (CART)
Agency Overview
Agency Overview Founded in 1889, Felton Institute is the oldest nonsectarian, nonprofit charitable social-services provider in the City and County of San Francisco. Our mission is to respond to human needs with cutting-edge social services and treatments that combine the best social science research with cultural sensitivity, a deep respect for the consumer, and a commitment to social justice.
CART Program Description
The goal of the Crisis Antioch Response Program is to provide 24-hour alternative response services to low-level 911 calls from Antioch Residents. The CART non-police personnel can assist with crisis intervention and connect individuals to community-based services/resources. Resident involvement with this program is voluntary and the team's response will focus on de-escalation, mitigation, and prevention of repeated non-life-threatening emergency situations. Implementation of the CART Program will build a collaborative network of service providers in the City of Antioch, provide a safer response to behavioral health, quality of life and low threshold medical calls and allow law enforcement personnel to focus their efforts on major emergencies and investigative efforts. Data collection activities from the CART Program will support opportunities for evaluation and inform strategies for improvement.
Position Summary
Under the direct supervision of the CART Program Manager, Community Response Specialists, CRS will respond to a broad range of low-level calls and situations without police or EMS personnel 24 hours per day, 7 days per week citywide. CRS will provide on-site crisis assessment, de-escalation, and conflict mediation. Community Response Specialist, CSR support linkages that can address resident’s goals, including engaging in mental health, substance use treatment and employment via facilitating the linkage to a CART case manager/network developer and/or other provider. The Community Response Specialist will act as a liaison with community partners and other social service agencies in addressing resident’s needs while also conducting community outreach and may provide transport to necessary service locations so that engaged Antioch resident can begin a relationship with a provider immediately. The position requires strong interpersonal skills to make connections and build relationships with community residents in need.
Program-Specific Responsibilities
- Conduct community outreach and engagement both reactively and proactively to residents in need of support who are not housed, insecurely housed, or struggling to maintain their housing, as well as those with mental health, physical health and or substance use needs who may need linkage to services
- Provide low-threshold case management services for residents with substance use, mental health, and/or other social service needs and challenges, including homelessness
- Ability to work a flexible full-time schedule to accommodate program/client needs. Both evening and weekend hours are required to accommodate a 24hr/7 day a week schedule. This is a community based, highly mobile position
- Maintain documentation of program activities, response calls and assists in tracking data related to program activities
- Maintain inventory of health education/outreach materials necessary to conduct outreach efforts and to supply internal providers and other staff as needed
- Provide hands-on support for clients in reaching and accessing services according to their intervention plan (medical and social service appointments, assist in some activities of daily living, such as grocery shopping) and/or assist clients in connecting with and accessing available transportation resources
- Help residents access resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible
- Complete assessments, service plan development, and service linkage (housing, financial, medical, etc.) following a harm reduction model
- Assist residents in implementing their wellness and recovery plans and goals, as appropriate
- Conduct intake interviews with participants, and provide referrals for services to community agencies as appropriate
- Establish positive, supportive relationships with residents, stakeholders, and providers in community
Minimum Qualifications
- High school graduate (or GED), Associates Degree preferred
- Minimum of one year of experience working with transition-age youth and/or adults who are experiencing substance use disorders, mental illness, homelessness, or related challenges
- Interest in engaging and connecting with a diverse, high-need community of adults and young adults
- Desire and ability to work from a strength-based, client-centered model with an emphasis on harm reduction practices
- Ability and willingness to provide non-judgmental encouragement to clients is essential
- Ability to work cooperatively on a multi-disciplinary team, and to work with clients with various ethnic backgrounds
- Basic knowledge and experience working with computers, including word processing and data entry programs
- Written communication skills in English adequate to draft basic progress reports and meet the documentation requirements of the program
- Ability to effectively organize and present information in group settings
- Ability to work effectively both independently and collaboratively
- Verifiable clean driving record (Community outreach, such as home visit and health screenings appointments may be required) preferred
- Valid California Driver’s License, insurance, and ability to travel as required to perform duties (preferred)
- Evidence of organizational commitment to populations impacted by violence, poverty, racism and/or mental illness
- Experience with individuals or groups impacted by violence, poverty, racism and or mental/illness
- Experience conducting community outreach and engagement activities
SEND RESUMES TO: “jobs@felton.org”
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