The Community Safety Intervention Specialist is responsible for maintaining a safe environment for staff and crisis intervention for clients being served at San Francisco Community Health Center and The Community Living Room. The Community Safety Intervention Specialist’s duties and responsibilities should be centered around non-violent, de-escalation, harm reduction, trauma-informed, and restorative justice frameworks. This role requires a dynamic integration of advanced communication skills, de-escalation, and conflict resolution best practices with the goal of safety for the clients and staff as well as modeling interventions that support healthy interpersonal conflict resolutions. The role also requires participation in the operations of the Community Living Room program.

About the Community Living Room:

The Community Living Room is a morning drop-in program that provides an indoor congregation space, free coffee, and breakfast item for people living, working, or passing through the Tenderloin. This program is a collaboration with City Hope and Code Tenderloin and provides those working in the café, an opportunity to re-enter the workforce, get training in café operations and management, and case management.

Role Duties and Responsibilities

• Work collaboratively with Community Living Room management team (SFCHC and City Hope) around program operations and clients
• Demonstrate a profound understanding of, and knowledge of working with LGBTQ, people experiencing homelessness, Asian and Pacific Islander Communities, people who have experienced multiple traumas; demonstrate the ability to speak to and affect a wide variety of audiences related to the health, wellness and development needs of the target population.
• Provide clients with high‐quality and responsive care, particularly 1:1 crisis intervention. And support group level violence prevention programming, healing circles, and conflict mediations in a milieu setting at SFCHC as needed.
• Incorporate anti‐oppression frameworks including harm reduction, trauma‐healing care, restorative justice, transformative justice, and sex/body positivity into daily work.
• Participate in non‐violent and culturally competent de‐escalation intervention with clients who have experienced trauma and whose coping mechanisms may involve inflicting harm on others.
• Maintain a safe and welcoming physical environment through stewarding the entrance, waiting room, and drop in area.
• Practice assertive, open, and non‐violent communication skills to verbally prompt clients and communicate with peer staff to maintain safety.
• Provide excellent customer service by greeting patients, offering amenities, and ensuring that the shared spaces (waiting room, bathrooms, hallways, drop-in and case management rooms) are comfortable, clean, and free of hazards.
• Practice healthy boundaries with clients in and outside of the space in accordance with SFCHC policy
• Communicate and hold supportive boundaries with clients regarding program capacity, clinic and drop in guidelines.
• Occasionally monitor the surveillance video as needed.
• Openly communicate with SFCHC managers about conflicts in the space and regarding participants throughout the day and during appropriate staff meetings (briefing, huddle, debriefing).
• Inspect facilities and report damage or malfunction equipment to IT and Operations Manager and partner organizations.
• Maintain knowledge on violence prevention, de‐escalation, restorative justice through attending continuing education workshops and trainings as assigned by supervisor.
• Demonstrate commitment to SFCHC core values, mission, and vision.
• Maintain highest level of client confidentiality and professionalism; follow HIPAA regulations; perform duties according to approved policies and procedures relating to OSHA and Standard Precautions.
• Actively participate in regular SFCHC meetings deemed important for client care.
• Perform other duties as assigned.

Minimum Requirements:

• High School Diploma or GED or life experience.
• Demonstrated reliability and good interpersonal, organizational and verbal communication skills. Must be able to handle multiple tasks and have ability to work professionally and ethically within multi-racial and multicultural settings.
• Be able to provide customer service in an effective, courteous and friendly manner and meet the needs of diverse clientele
• Fully vaccinated against COVID-19, complete with booster shot, and able to show proof of vaccination.

Preferred Requirements:

• Experience with harm reduction, client-centered counseling, and motivational interviewing
• Experience working in interdisciplinary teams
• Knowledge of legal mandates and ethical issues related to client privacy and confidentiality.

Location: San Francisco, CA