Community Specialist

Full Time
San Francisco, CA 94109
Posted
Job description
Job Description:
Community Specialist
Senior Intensive Case Management Services

Agency Overview

Founded in 1889, Felton Institute/Family Service Agency of San Francisco has a 129-year history of innovation in services for vulnerable children, families, and adults. Our mission is to strengthen families by providing caring, effective, and innovative social services, with special emphasis on the needs of low-income families, children, and the elderly and disabled people, thus improving the quality of life for all San Franciscans. Felton offers a dynamic, challenging, and supportive work environment, with excellent benefits package and salaries. We are seeking employees who are excited by the idea of lifelong growth in the skills they bring to helping those in need.

Senior Division Overview

The Senior Division provides countywide programs in San Francisco and Alameda, helping older adults remain in the community and age with dignity, security, and a high quality of life. Felton’s programs deliver evidence-based treatments and practices, and we are seeking staff who can offer culturally and linguistically appropriate services to meet the needs of older adults living in our communities. We specialize in a wide range of mental health and aging support services.

Program Description

The Community Specialist role is filled by an experienced peer or family member with lived experience, and/or someone who also has experience working with older adults with serious mental illness. This Community Specialist is an integral part of the Senior Intensive Case Management program, serving older adults who are in crisis and need a significant level of care, and who may or may not be housed. This intensive case management program provides wraparound care in the community. The team is a multidisciplinary team includes medication support providers, clinical case managers, and other community specialists.

Job Description

The Community Specialist works directly with the interdisciplinary clinical team to provide outreach and engagement, rapport building, and case management services including linkage to housing and other services. This person will also provide support individuals to learn independent living skills, communication skills, social skills and other necessary skills to support independence and mental health recovery within the community. The Community Specialist will document all client encounters in a timely manner using appropriate documentation procedures for MediCal billing. The Community Specialist also will support client access to medical appointments, grocery shopping, and other independent living tasks as the needs are identified. This person will also bring expertise regarding community resources, recreational opportunities, and other connections to services, formal and informal, participants, and will work with the staff to develop the center in innovative ways to reduce social isolation and increase mental health.

Minimum Qualifications:
  • Passionate about working with older adults who may be isolated, have mental health issues, have cognitive impairments, substance abuse issues, or other needs that are not being met
  • Demonstrated outreach, rapport building, and engagement experience
  • Familiar with and/or ability to provide targeted case management services and mental health focused skills building services
  • Ability to travel frequently in SF and work in office, community, home, and hospital settings (due to COVID 19, masking is mandatory while meeting with clients and others)
  • Lived experience with mental health services/peer certified/trained preferred/older adult preferred
  • Previous work experience in social services or related field; working knowledge of social service resources in San Francisco for older adults preferred
  • Previous experience leading activities and groups preferred
  • Driver’s license preferred.
  • Demonstrated computer skills in word processing (i.e. Microsoft Word, Excel) and ability to learn electronic charting.
  • Strong skills in working independently and also as a team member
  • Strong organizational, communication, and interpersonal skills
  • Ability to follow instructions and work under the direction of others
  • Time management skills and ability to prioritize projects and follow through
  • Problem solving skills: able to discern when to consult, when to make independent decisions, and able to offer suggestions for solutions.
  • Openness to learn, consult, and receive constructive feedback
  • Ability to be a team player with a welcoming attitude
  • Available to work business hours, Monday through Friday, predominantly in field/office settings and ability to practice COVID 19 infection control protocols are mandatory, i.e. wearing appropriate personal protective equipment specific to clinical scenarios; some remote work
Additional Information:
Division: Senior
Position: 100%
Reports to: Program Director

Send resumes: "jobs@felton.org"
Equal Employment Opportunity:

Felton Institute will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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