Job description
The Configuration Management Specialist assists in managing the Enterprise Configuration Management Platform and related software and images. This platform is used throughout the enterprise to manage systems and system images, maintain security baselines, deploy applications and patches, and manage IT Assets. This position focuses on addressing vulnerabilities within the environment through patch management, including the testing and deployment of patches. Additional duties may include the creation of new software packages, computer settings, baselines, and reports, as well maintaining the overall health of the platform that is used by other employees.
Responsibilities:a. Maintains Windows systems security settings and baselines.
b. Responsible for preparing and tracking patches and security updates Windows Systems.
c. Ensures Systems and Software Assets are properly tracked.
d. Assists in maintaining the Microsoft SCCM server and services, and provides SCCM Services to other employees of AFCU.
2. With direction from Configuration Management Administrators, assists in supporting System Images and Software Packages.
a. Creates and maintains System Images for all AFCU systems.
b. Creates and maintains Application Packages for all AFCU Computing Devices.
c. Maintains and administers the AFCU Windows App Stores, and software repositories.
3. Assumes responsibility to support end-user needs and issues as they are escalated through various channels.
a. Accepts tickets and request for assistance from other departments and end users.
b. Focuses on timely and complete resolutions for assigned tickets and issues.
c. Coordinates efforts and solutions with other team members.
4. Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with area staff and management.
a. Maintains system documentation, including run-time procedures, fail-over procedures, and on-going maintenance procedures, ensuring the health and stabilities of AFCU Systems.
b. Keeps management informed of significant problems and of progress attained in reaching established objectives. Provides recommendations for establishing new and more effective programs and future equipment needs. Suggests related procedural changes.
c. Assists and supports the rest of the team as needed.
d. Prepares reports of activities, records, and other required documents.
e. Attends and participates in meetings and committees as required.
5. Assumes responsibility for related duties as required or assigned.
a. Stays informed of changes in computer technology.
b. Keeps work area clean, secure, and well-maintained.
c. Completes special projects as assigned.
d. Responds to system alerts and other issues in a timely manner.
- Microsoft System Center Configuration Management training or certification preferred.
- VMware Horizon training or certification preferred.
- Valid Driver’s License.
Required Knowledge:
- Solid understanding of how to administer/troubleshoot Windows operating systems.
- TCP/IP, Active Directory, DNS, DHCP, and LDAP.
- Basic understanding of Application Virtualization systems.
- Basic understanding of identity management systems.
Experience Required:
- Some experience with deploying Windows updates in an enterprise.
- Some experience with testing and validation of Windows updates.
- Some experience with VMware Horizon and WorkspaceOne
Skills/Abilities:
- Strong analytical and problem-solving skills.
- Well organized, with good verbal and written communications skills.
- Ability to prioritize and plan projects effectively.
- Ability to assist others and share knowledge with other team members.
- Able to use PC, terminal keyboards, and various computer hardware.
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