Title: Consumer Lending Manager (LO Comp Rule N/A)

Department: Loan Operations Job Status: Full Time/Salary

Reports to: Director of Commercial-Consumer Lending Amount of Travel Required: As needed

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. We're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance.

POSITION SUMMARY:

The Consumer Lending Manager position exists to be responsible for underwriting consumer loans for home improvement items, such as energy efficient upgrades.

ESSENTIAL FUNCTIONS:

• Oversees the origination process of Consumer Lending loans from application to funding. Vanderbilt Mortgage and Finance, Inc. has partnered with TVA to provide a financing option as part of the Energy Smart program.

• Oversees, leads, and manages Consumer Lending and processes including: applications, underwriting, originations, closing, audit, post funding, LOS, process improvement, and system modernization.

• Develops and implements the overall vision and direction for the Consumer Lending department.

• Directs department in developing and implementing new processes, along with updating the team on changes and tools they need for the change.

• Sets expectations and holds Consumer Lending team accountable for communications, RFI, quality, and turn time.

• Provides excellent reasoning skills for the purpose of business application and automation.

• Builds a business relationship with TVA, local power companies, and contractors as part of this program.

· Collaborates with TVA, Utilities boards, and Home Improvement contractors to provide excellent affordable resources for existing customers.

• Partners with multiple departments to learn and educate on current and new processes.

• Presents and markets new ideas with superior negotiation skills to homeowners and distributors.

• Provides guidance to internal and external customers on processes and requirements.

• Works with IT and departments to marry current systems and provide guidance on future systems with the common goal to provide auto approval.

• Oversees hiring process, coaching and development, team building and overall success of the Consumer Lending Team.

• Develops team by providing constructive feedback and coaching opportunities to ensure the team finds success at a high level.

• Counsels’ team regarding performance and completes PDCs on an annual basis.

• Develops departmental goals with guidance from Director of Consumer/Commercial Lending.

• Collects, analyzes, and evaluates potential hazards to design programs that meet the needs of customers.

• Seeks opportunities to enhance process through research and analysis of data.

• Identifies trends, risks and opportunities through goal tracking and reporting.

• Analyze portfolio performance to correctly price loans and monitor delinquency.

• Remains knowledgeable of all company/department policies and procedures, as well as all applicable state and federal lending regulations.

• Responsible for training of Power companies (i.e. TVA), Utility Boards and Contractors.

• Responsible for marketing to Power companies, Utility Boards, Contractors, and end customers.

• Ensures Consumer Lending maintains an up-to-date, detailed master documentation of all Consumer Lending procedures.

• Performs other duties as assigned.

QUALIFICATIONS:

• High School Diploma or equivalent required, 4-year College degree or related field experience preferred.

• Three or more years’ experience in the finance field preferred.

· Working knowledge of processes that impact loan procedures, which include credit, loan processing, and post funding.

• Building and maintaining business relationships with business partners.

• Ability to complete entire loan process from start to finish along with continual ideas on making the process better through automation and consistency.

• Must be professional, well organized, thorough, committed, urgent, and a resourceful problem solver.

• Ability to effectively communicate and interact with internal and external customers.

• Capability to operate within a team environment.

• Great attention to detail and organizational skills.

• Able to effectively motivate and supervise team members.

• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.

• Computer skills necessary – working knowledge of LINK, AS400, Excel, and Word.

• Flexible hours in work schedule necessary.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position 75% of the time.

• Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

• 90% communication methods completed over the phone.

• Must always be able to exchange accurate information.

• Ability to identify and assess account status and determine appropriate process.

• Constantly works in an indoor temperature controlled, sealed window office environment.

BENEFITS:

• Medical and Dental Plan with Prescription Coverage and Vision

• 401(K) includes 100% company match of the first 4%

• Paid time off days (PTO), paternal leave, and holidays

• Enjoy coming “home” to our brand new, state-of-the-art Home Office

• Robust wellness programs, on-site workout facility, and restaurant

• Tuition Assistance for your first degree!

• Work-life balance

• Community involvement including Volunteer Paid Time Off (VTO)

• Collaborative and energetic work environment

• Professional development and promotion opportunities

• Generous BONUSES!!!