Contact Center Specialist (MyUPMC Help Line)- Pittsburgh or Erie
Job description
Description
Purpose:
Do you have experience providing customer service? Are you tech savvy? UPMC is hiring Contact Center Specialists to help support its MyUPMC Help Line department. Opportunities available in either Pittsburgh or Erie. This position works various shifts Monday through Saturday from 8:00am until 7:00pm. A great perk includes work from home opportunities, requirements to come into the office as needed.
In this role, you will serve as a representative of the customer service center, which provides support for physicians requesting follow-up information on their patients. You will also be responsible for assisting patients in their password resets, as well as monitoring our virtual patient waiting rooms by engaging with the patients and provide them with updates on their wait times. Additionally, you will take calls and direct them to the appropriate department if necessary.
If you're up for the challenge, apply today!
Responsibilities:
- Processing all new user enrollments; assigning user passwords.
- Assisting patients that call with access issues for their MyUPMC account, telemedicine visit or any other on-line access concerns, such as performing password resets.
- Communicating directly with users to ensure satisfactory resolution of issues.
- Providing the referring physician with requested medical record information after verifying physician-patient relationship.
- Logging all issues and resolutions in the Consumer Contact Center CRM Application and generating reports for use of Consumer Contact Center management.
- Directing calls to the appropriate department as necessary.
Qualifications
- HS Diploma or equivalent
- 1 year general customer service experience
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
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