JOB SUMMARY:

• Enhance operational excellence by implementing continuous improvement mindset, drive performance and lead successful projects while leveraging resources.

KEY RESPONSABILITIES:

• Represents, tracks and encourages GOS & Lean Six Sigma culture within the site.
• Identifies opportunities/issues, defines and manages continuous improvement projects using the Lean Sigma/ DMAIC framework. Fully responsible of project completion and all parts involved for a project to be successful (Structure, Objectives, Communication, Tools, etc.).
• Meet cost saving targets or KPI improvement targets by using Lean/Six Sigma methodology (primarily) or others within the site.
• Responsible for the accuracy, implementation and maintenance of all CI Playbook processes and other metric improvement projects and programs.
• Perform other duties and assignments as directed.

OTHER QUALIFICATIONS:

Education: Lean Six Sigma or Six Sigma Training preferred.

Experience Target:

• Call Center experience, preferably coming from an analytical job role
• Experience assessing organizational needs, designing and developing solutions and implementing/ evaluating initiatives.
• Demonstrated knowledge of organizational behavior and group dynamics.

Knowledge/ Skills/ Abilities:

• Strong analytical and project management skills with the ability to manage multiple tasks simultaneously, resolve problems and present appropriate business solutions and recommendations.
• Demonstrated ability to develop productive interpersonal professional relationships and interact with all levels of internal and external clients.
• Ability to work independently with minimal supervision and direction.
• Demonstrated personal drive and sense of urgency.
• Meticulous attention to meeting timelines.
• Intermediate proficiency in Microsoft Office: Word, PowerPoint, Visio, Access and most importantly Excel (pivot tables, slicers, reports, Visual Basic VBA).
• Familiarity with statistical packages like Minitab, Tableau, PowerBl, SPSS or excel add-ins.

Required qualifications, skills and experience

OTHER QUALIFICATIONS:

Education: Lean Six Sigma or Six Sigma Training preferred.

Experience Target:

• Call Center experience, preferably coming from an analytical job role
• Experience assessing organizational needs, designing and developing solutions and implementing/ evaluating initiatives.
• Demonstrated knowledge of organizational behavior and group dynamics.

Knowledge/ Skills/ Abilities:

• Strong analytical and project management skills with the ability to manage multiple tasks simultaneously, resolve problems and present appropriate business solutions and recommendations.
• Demonstrated ability to develop productive interpersonal professional relationships and interact with all levels of internal and external clients.
• Ability to work independently with minimal supervision and direction.
• Demonstrated personal drive and sense of urgency.
• Meticulous attention to meeting timelines.
• Intermediate proficiency in Microsoft Office: Word, PowerPoint, Visio, Access and most importantly Excel (pivot tables, slicers, reports, Visual Basic VBA).
• Familiarity with statistical packages like Minitab, Tableau, PowerBl, SPSS or excel add-ins.

Desired qualifications, skills and experience

This role will be working from home

About SYKES

SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.