Job description
About US:
Windstream Holdings, Inc. is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.
General Summary:
- Screen and process locate tickets received from state One-call centers by using third party software and electronic mapping.
- Forward tickets requiring facility locates to contract locators’ companies or company employees, after tickets have been screened.
- Work with company employees, One-Call Center employees and contract locators to ensure that Windstream facilities are protected from damage. Work with Windstream Plant Damage Recovery group and collection agencies to recover the cost to repair damages.
- Resolve customer complaints or problems with dig tickets or facility damages.
- Update computer system with current information as soon as possible.
- Create reports showing ticket volumes and damage tracking.
- Review invoices from One-Call Centers and Contract Locators.
- Perform other duties as assigned.
Desired Qualifications:
- Proficient in Microsoft Office products.
- Ability to use electronic maps and to follow written directions to dig sites.
- Prior experience in Call Center environment.
- Map test will be given.
Job Requirements
Education and Experience:
High School diploma or equivalent and 4 years’ experience with 3 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.
Our Benefits:
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
- Identity Theft, Legal, Auto & Home and Pet Insurance
- https://windstreambenefits.com
EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
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