Coordinator, Event Sales & Services (Part-Time)
Job description
Position Title: Coordinator, Event Sales & Services (Part-Time)
Department: Sales & Marketing
Classification: Part-Time/ Non-Exempt
Direct Report: Manager, Event Sales & Services
Position Summary:
The coordinator position is essential to the Event Sales & Services department by providing daily event detailing/communication, intern management and day-of event execution. Responsible for assisting for the majority of day-of event facilitation, maintain and update crucial daily, weekly & monthly admin tasks, and is responsible for a large portion of our event intern program.
Responsibilities:
- Works directly with Manager and Assistant Manager to assist in detailing of GAI Public Events and Wolfgang Puck Catering Sales events.
- Handle the majority of day-of event facilitation for most Georgia Aquarium events, by coordinating on average (3-6) events per week.
- Maintain and update crucial daily, weekly & monthly admin tasks important for successful and smooth event operations.
- Responsible for multiple long-term tasks (i.e., updating the Standard Operating Procedures manual, working closely on our Event Volunteer Training course, etc.).
- Handle majority of Event Intern Process - Review intern resumes with management, conduct initial phone interviews, and assist in in-person interviews for final candidates. Once interns have been selected, coordinator will serve as lead supervisor for all admin training and execution, event management and detailing, and ongoing Georgia Aquarium training.
- Collaborate with several departments within the company as well as with clients.
- Liaise with clients to identify their needs and to ensure customer satisfaction.
- Proactively handles any arising issues and troubleshoot any emerging problems on the event day.
- Delivers extraordinary customer service to all clients and guests.
- Ability to work with and manage a team of volunteers.
- To perform other duties as workload necessitates.
- Complete continued eLearning courses as needed.
- Supports Assistant Manager and Manager of Event Sales and Services in all other requested duties.
Qualifications:
- Two or Four-year college degree, preferably in hospitality or event management field.
- Experience with onsite event coordination preferred.
- Proficiency with Microsoft Office Products.
- Ability to manage multiple projects independently.
- Excellent written and communication skills.
- Must be able to maintain a clam demeanor under pressure.
- Exceptional problem-solving and organizational skills.
- Dependable and possess superb time management skills.
- Must be a self-starter who requires little to no supervision to meet company goals.
Physical Demands & Work Environment:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Experience
Required- Proficiency with Microsoft Office required
- Experience with onsite event coordination preferred
Education
Required- High School or better
- Bachelors or better in Hospitality and Resort Management
- Associates or better in Hospitality and Resort Management or related field
Behaviors
Required- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of tasks
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
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