Background information:

Innovative Defense Technologies (IDT), provider of automated software testing, data analysis, and cybersecurity solutions for complex, mission-critical systems in the US Department of Defense (DOD), is seeking a Corporate Helpdesk Technician to be based out of our Mount Laurel, NJ office.

Overview:

IDT is seeking a Corporate Helpdesk Technician that will administer and maintain Linux and Windows based end user computing systems intended to support corporate IT infrastructure and services in the cloud, on premise, as well as at the corporate datacenter in the Mount Laurel, NJ office. Main responsibilities will focus on supporting the helpdesk, assisting other engineers in fine tuning the network, systems and corporate applications and support end user issues to.

All applicants must be able to obtain/maintain an active U.S. Security Clearance.

Responsibilities Include:

• Day to day end user support and ensuring tickets are closed in a timely fashion
• Administer Microsoft 365 environment (email, compliance, sharepoint, etc…)
• Image, deploy, troubleshoot, maintain end user workstations
• Perform requirements analysis, translating business need into IT resource specifications
• Developing documentation
• Asset management and procurement
• Provision end user workstations per corporate and end user needs
• Patching and maintenance of end user workstations and corporate physical and virtual servers, storage, cloud instances, and infrastructure
• Contribute to improvement of administrative and operational processes
• Perform administration and lifecycle management of hypervisors, automation and orchestration software, enterprise virtual Systems and networks utilizing multiple network management tools and applications
• Ensuring that all systems are in compliance with industry standard IT security frameworks such as NIST and ISO

Minimum Required Qualifications:

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or relevant field of Engineering
• 2+ years of experience in a relevant technology field required

Required skills:

• Experience with imaging end user workstations
• Experience with enterprise domain/active directory environment
• Experience with ticketing systems
• Experience interfacing directly with end users and troubleshooting end user issues
• Extensive experience with Operating Systems (Mainly Windows and some Linux) configuration and administration
• Experience working within Microsoft 365 environments
• Basic network experience – understanding IP and subnetting
• Demonstrated ability to shift from one project to another in an agile work environment
• Ability to communicate technical approaches and details within small project teams, including team interaction and presentations
• Ability to travel approximately 10% to remote IDT offices around the US.
• Experience with cloud environments, such as Amazon Web Services and Microsoft Azure

Preferred skills:

• Automate endpoint management solution
• Networking protocol experience (802.11, TCP, UDP, ICMP)
• Ansible, Terraform, Chef, Salt, or Puppet experience
• VMWare, AWS, Azure, SEC+, A+ certifications or equivalent is a plus
• Familiarity with IT Compliance frameworks (NIST, ISO, etc…)

Competencies:

• Ability to create and employ requirements and specifications during discovery phase of corporate solutions.
• Desire to stay current with industry trends and best practices
• Excellence in technical oral and written communication with peers and non-technical cohorts
• Be capable of working independently, but thrive in a team environment
• Solid analytical abilities, coupled with a strong sense of ownership, urgency, and drive

EEO Statement:

IDT is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other basis protected by federal, state, or local law.