Counter Sales Associate

Department: Customer Care/Sales

Reports to: Branch Manager

Supervisory Responsibilities: None

Position Overview:

We’re looking for a high-energy, knowledgeable Counter Sales Associate to grow sales with existing customers in a competitive HVAC-R market. The Counter Sales Associate will need to have attention to detail, a high level of problem-solving skills, and the ability to work well under pressure.

Essential Job Functions:

• Generate new and repeat sales by providing product and technical information in a timely manner
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Recommend alternate products based on cost, availability or specifications
• Accurately process customer transactions such as orders, quotes or returns
• Provide accurate information regarding availability of in-stock items
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software

Salary: $20.00- $24.00 an hour

Qualifications:

• High school diploma or GED required.
• 2+ years of experience in customer service or sales.
• Knowledge of HVAC and/or building supplies preferred.
• Excellent communication skills, verbal and written.
• Proficiency with computers and different software required as well as knowledge on how to navigate the internet to find products for customers.

Benefits:

• Competitive pay with monthly bonuses
• Competitive Medical, Dental and Vision insurance offered
• 401K match after a year of employment
• On-going classroom and web-based training provided
• Paid Time Off
• Excellent working hours
• Internal growth opportunities

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee is regularly required to lift, carry, and load up to 75 pounds repeatedly throughout the day; balance on ladders, portable stairs and like equipment; walk, stoop, kneel, crouch and crawl; and reach, push, pull and manipulate. The employee is also frequently required to lift in excess of 100 pounds with mechanical assistance or the assistance of coworkers.

Work Environment: Most work is performed in a warehouse environment without air conditioning, which may include hot and cold temperatures, dust, dirt, and noise.

Company Overview:

Johnstone Supply, The Balsan Group is an HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, and Vermont that is rapidly growing and has tripled in size over the last five years.

The Balsan Group is a family-owned HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, and Vermont that is experiencing rapid growth. We are dedicated to having the leading product and HVAC/R knowledge, unparalleled customer service, most convenient locations and ordering options.

We differentiate ourselves from other suppliers by offering innovative ordering options, rush delivery, fast Will Call pick up, expert-lead technical training, business advice and support, warehouse design and management services and more!