Kaplan Early Learning Company is seeking to hire a Credit & Collections Representative/Research.

For more than 50 years, Kaplan Early Learning Company has been a champion for play. From our research-based curricula to enriching classroom environments and innovative technology solutions, Kaplan's products and services inspire a lifelong love of learning in children and educators. We are architects of learning good and defenders of the imagination. We live for inseparable bonds and open minds. We encourage the eager and inspire the inspirers. We transform lives through play.

Don't come to work; come to play! Family-oriented and mission-driven, Kaplan is proud that our work champions play every day, and we are looking for team members who take learning and play as seriously as we do. Accountability, equity, advocacy, and integrity are the heart of what we do at Kaplan, and together we can improve the outcomes of all children. To learn more about our culture and to join our team, visit us at https://www.kaplanco.com/about/

Work Schedule: 8am - 5pm / Monday - Friday

About the Position:

Exhibit professional customer interaction for resolution of delinquent receivables and payment discrepancies to mitigate company's risk and maintain cash flow. Candidate must possess the ability to drive resolution through research and problem solving. Effectively communicate with internal/external customers on risk factors, unfavorable payment trends and held orders.

Position Responsibilities Include:

• Facilitate collection of customer past due receivables (30, 60, 90+) in assigned territory, this includes making daily required phone calls and emails to receive payment.
• Professional engagement with internal/external customers to service accounts.
• Determine root cause of delinquency and best course of action to resolve inquiries/disputes (i.e. alleviate write offs).
• Timely response for invoice processing, pending orders and credit card declines.
• Continuously strive to improve processes and service quality.
• Work closely with AR/Credit & Collections Manager and other team members to perform special duties/projects as assigned.
• Cross training on other jobs within the team.

Position Requirements Include:

• Associates degree desired; high school diploma or equivalent combination of training and experience.
• A minimum of two years' experience in account analysis, reconciliation or collections.
• Customer service experience.
• Excellent research, analytical and negotiation skills.
• Ability to multi-task and work in a fast paced, ever changing environment.
• Exceptional interpersonal skills.
• Work well independently and as an integral part of a team.
• Possess the ability to exercise sound judgement and rely on acquired skills.
• Detail-oriented with analytical aptitude.
• Impressive time management and organizational skills.
• Ability to prioritize work with minimal direction and supervision.
• Work effectively with co-workers, internal and external customers by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others.
• Ability to monitor risk by evaluating and recommending accounts for collection agency placement.

Vaccination status not required.

Benefits Include:

• Paid Time Off
• Paid maternity / paternity leave supplemental program
• Medical, Dental, Vision Insurance
• Matching 401(k) Plan plus a suite of financial educational services to include consultations with licensed representatives
• Short-term disability and long-term disability income replacement programs
• Aflac Insurance
• Pet Insurance
• Educational Tuition Assistance
• Child Care Discounts
• Kaplan Store Discounts
• Verizon & AT&T Discounts
• YMCA Discount
• LifeMart Discount Shopping Website
• Employee Referral Bonus

The health and well-being of our staff members is our priority. We continue to follow the Center for Disease Control (CDC) guidelines and we are taking every step necessary to provide a safe and clean environment.

Kaplan Early Learning Company is an Equal Opportunity Employer. We embrace differences, welcome diversity and value a culture of respect.