Job description

We are looking for a full-time Client Support Champion to join the VCA California Veterinary Specialists Team!

At VCA – California Veterinary Specialists, we want you to be fulfilled in your role as the first point of contact for our clients. Each person’s individual skillset, personality, and career goals are highly valued, and we are committed to your success. There’s something special about you, and we are excited to learn more!

We focus on delivering specialized, compassionate veterinary care to our community. Our mission is to combine the latest advances in medicine, science, and technology to diagnose, treat and enhance the quality of life of our patients. This is what we call Special Care from the Heart.

Why Join The VCA Family?

· Access to resources from a large veterinary community

· 4 days a week schedule

· Strong Shelter Partnerships and VCA Charities

· Free wellness subscriptions (Head Space)

· Referral bonuses

· Competitive wage

· Employee discounts

· Medical, dental & vision insurance

· Life, long, and short term disability insurance

· Paid parental leave

· Paid vacation and sick time

· 401(k)

Our advanced medical care, world-renown medical staff, and excellent benefits are not the only things that set us apart. San Diego County is a great place to live. We are known for our near-perfect climate, miles of sandy coastline, and laid-back lifestyle.

Why We Want You!

As a member of the VCA team, your mission will be to win the confidence of every pet parent, by delivering an outstanding client experience, so we can provide exceptional care to every patient. You’ve worked hard to develop your people skills, and the knowledge that you’ve invested your time and talent to obtain is vital to improving the customer experience for our clients. The skills that you will be utilizing include, but are not limited to:

• Attention to detail

• Phone presence

• Ability to relate to the client’s needs

• Relay information accurately to clients

• Empathy and compassion

• Teamwork

• Problem-solving

• Flexibility (we are a 24/7 hospital and have both night and day shifts)

Knowledge, Skills, and Abilities:

· Basic to advanced knowledge of medical conditions, medications and terminology (preferable)

· Telephone skills

· Medical terminology helpful

· General office practices and procedures

· Written communication, business English and composition

· Legible handwriting

· Ability to multi-task

· Ability to work under pressure

Professionalism

· Maintain a positive, upbeat attitude with doctors and team members

· Be Respectful

· Be a Team Player

· Maintain confidentiality, i.e., patient and client medical information

· Able to communicate in a clear, courteous, and professional manner with clients, doctors, and staff members

· Willingness and ability to learn new skills

· Punctual, reliable, and flexible

· Arrive and be ready to work on the floor at the time your scheduled shift begins.

Education and Experience:

· High school graduate or equivalent

· 2 years’ reception, front desk, or call center experience required

· Applicants with veterinary, medical reception, or hospitality experience will be given preference

Ready to grow with a collaborative and supportive team? Apply now! We look forward to getting to know you!

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 4x10
• Holidays
• Weekend availability
• Weekends only

Education:

• High school or equivalent (Required)

Experience:

• Front Desk: 2 years (Required)
• Medical, Veterinary, or Hospitality: 1 year (Preferred)

Work Location: One location

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