Job description
Description
FIRST ROUND REVIEW DATE: Friday, November 4, 2022 at 5:00 PM PST.
THE DEPARTMENT
The Department of Public Works and Utilities is comprised of six divisions that work collaboratively to develop, build, operate, and maintain Hayward's infrastructure. The Department is responsible for delivering safe and reliable water and wastewater service to residents and businesses, and providing excellent customer service to the community.
DEFINITION
Under the general supervision of the Utilities Field Services Supervisor, the Customer Field Technician performs a range of duties including inspections, installations, testing, and troubleshooting relating to backflow devices, cross connection control, and the Advanced Metering Infrastructure (AMI) system; provides water customer support by investigating concerns, reading meters, recognizing unusual water consumption, answering questions, and explaining regulations; and, performs other related duties as required.
Essential Duties
Duties may include, but are not limited to, the following:
A complete job description can be found at www.hayward-ca.gov.
- Installs and electronically programs AMI meter components in-field, including Meter Transmission Units (MTUs) and meter registers. Troubleshoots and reprograms devices as needed.
- Locates, inspects, and tests various water distribution technologies, including backflow prevention devices, meter registers, and MTUs. Repairs and installs these devices as needed.
- Performs cross connection tests to ensure that the devices that are required to prevent the backflow of non-potable water into potable water are working properly.
- Conducts initial and ongoing site inspections of Recycled Water customers, as well as periodic interviews with Recycled Water Site Supervisors to ensure compliance with regulations.
- Investigates customer concerns and remedies issues onsite, dispatches repair crews, or advises property owner of their responsibility to resolve issue.
- Determines causes of unusual consumption by contacting property owners, visually checking premises for outside leaks, and inspecting and testing meter registers.
- Inspects placement and state of meter lids to ensure public safety.
- Collects water samples for analysis and tests them as necessary.
- May perform the duties of a Water Meter Mechanic in the case of their absence.
A complete job description can be found at www.hayward-ca.gov.
Minimum Qualifications
EXPERIENCE AND EDUCATION:
Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:
Experience: One (1) year of experience in a water or wastewater agency performing various phases of field and distribution operations which may include: water sample collection and field analysis, water service inspection and repair, meter readings, investigation of customer complaints, investigation of customer accounts, or investigation and enforcement of efficiency codes and standards.
Education: High school diploma or equivalent.
Licenses and Certificates: Possession and maintenance of a valid Class C California Driver’s License.
Possession of a valid American Water Works Association (AWWA) Backflow Prevention Assembly Tester Certificate.
Possession of, or the ability to obtain, a valid AWWA Cross Connection Specialist Certificate within twelve (12) months of hire.
Possession of, or the ability to obtain, a valid California State Water Distribution Operator Grade D1 Certificate within in twelve (12) months of hire.
JOB RELATED AND ESSENTIAL QUALIFICATIONS
Knowledge of:
- Best practices related to meter reading, meter mechanics, and customer service.
- Mechanics of a water distribution system, as well as domestic and commercial plumbing systems and fixtures.
- Occupational hazards and standard safety procedures.
Ability to:
- Understand cross connection control regulations.
- Conduct detailed and accurate field investigations and determinations.
- Install, troubleshot, reprogram, and/or repair devices.
- Effectively troubleshoot and remedy issues.
- Exercise good judgement and engage in a professional manner with customers and other members of the public when answering questions, responding to complaints, and providing other customer services.
- Communicate effectively, both orally and in writing.
- Read, record, and calculate numbers accurately.
Supplemental Information
PROBATIONARY PERIOD: One (1) year.
SELECTION PROCEDURE
Candidates must submit a completed City of Hayward job application, the required licenses, and responses to the Supplemental Questionnaire*, which fully describe the nature of their professional experience and qualifications. Be sure to scan and attach a copy of the required documents to your online application . Applications submitted without all required materials will not be considered.
Based on the information provided, those best qualified may be invited to the next phase of the process, which may include an oral, practical, and/or written examination.
The examination process will result in a ranked eligible register of candidates for hiring consideration by the department. Actual hire depends on success in the departmental selection process.
- Completion of this Supplemental Questionnaire is required for your application to be considered and is an integral part of the examination process. Writing ‘see resume’ or ‘N/A’ is not a sufficient response. The rating of the supplemental questions may determine application status and/or rank on the eligible list.
Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.
Applicants will be notified electronically via Government Jobs as to their status in the selection process. It is the responsibility of the applicant to ensure they can receive email notice from NEOGOV/Government Jobs and the City of Hayward.
APPLICATIONS
Candidates are encouraged to apply online at www.hayward-ca.gov under the Current Vacancies tab or at www.GovernmentJobs.com. Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA 94541. Office hours are Monday through Friday, 8 a.m. to 5 p.m.
Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user to the system. Our on-line application system is provided by Government Jobs. If you have problems while applying online, please contact the Government Jobs Help Desk at (855) 524-5627.
The City of Hayward is an Equal Opportunity Employer
Benefits Overview
This summary provides a brief overview of the benefits available to regular full-time City employees. As indicated in the 2020 Benefit Summary, some employee groups have different benefits based upon negotiated agreements. Depending on employee group, some of these benefits may include:
- Your choice of CalPERS Medical Plan (with generous employer contribution)
- CalPERS Defined Benefit Retirement Plan (2.5% at 55 for Classic CalPERS members | 2.0% at 62 for New CalPERS members | 3.0% at 50 for Classic Safety members | 2.7% at 57 for New Safety Members)
- Dental Insurance (plans available through Dental Dental or United Concordia)
- Vision Insurance
- Life Insurance
- Disability Insurance
- Paid Leave
- Paid Holidays
- Flexible Spending Accounts
- Tuition Reimbursement
- Health and Wellness Reimbursement
- Professional Development Reimbursement
- 457 Deferred Compensation Plan (employee paid)
- Other Employee Paid benefits include Aflac, LegalShield, etc.
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