Job description

Balance Staffing is hiring Customer Service Advisors to work for a well known Electric Vehicle Company in Denver.

The Customer Service Advisor creates and maintains operational efficiencies to drive productivity within the store. The role supports and empowers team members to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organization and support to maximize performance and productivity.

To succeed, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Brief Job Desciption:

• Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment
• Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.
• Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy
• Maximizing Scheduling Service calendar for drives and delivery
• Maintaining store facilities: supplies ordering, work orders, vendor communication
• Maintaining store fleet: coordinating service, allocation Management
• Support training, new hire onboarding, organizing and/or executing validations
• Compiling and running daily + weekly reports to analyze store performance and improve
• Maintaining brand and EHS standards, cascading feedback or adjustments to local team
• Monitoring and executing expenses
• Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps
• Perform additional responsibilities as assigned to meet business need including Sales and Delivery

Requirements:

• At least 1 year of related experience
• Proactive team member who is goal-oriented + highly motivated
• Proven ability to develop collaborative relationships and act as a well-respected, trusted partner with whom others want to work
• Great attention to detail with strong organization and communication skills
• Positive, enthusiastic and passionate mindset
• Proficient with Microsoft Office suite and CRM tools (Salesforce preferred)
• Ability to work evening hours, weekends and holidays in a retail environment
• Ability to obtain appropriate state licensing, where applicable
• Must be at least 18 years of age and maintain a valid driver’s license and an acceptable and safe driving record
• Must be able to successfully pass a pre-employment background check
• Legal right to work in the United States

Benefits:

Along with competitive pay, as a full-time employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity Veteran status, or any other characteristic protected by federal or state law.

Job Types: Full-time, Part-time

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Denver, CO: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of customer service experience do you have?
• What is a good phone number to call/text you at?

Work Location: In person

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