Brady Corporation Overview

Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2021, employed approximately 5,170 people in its worldwide businesses. Brady's fiscal 2021 sales were approximately $1.14 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at www.bradycorp.com.

Position Title: Customer Retention Specialist

Customer Retention Specialist Overview:
This exciting job is an opportunity with Brady's Workplace Safety Division.

The Customer Retention Specialist will work with existing customers updating their contact information, finding out how we might be able to support them with current requirements and general fact finding. Help bring our customers back to ordering with us again and get rewarded! Specialists will be participating in paid, onsite training. Your ability to help educate existing customers on the product portfolio they have open to them, plus additional services we provide will allow you to be rewarded.

Primary Job Functions

• Make outbound calls to existing customers to educate them on our product portfolio and services in order to get them to place an additional order or request a quote with their Account Manager.
• Achieve and exceed individual monthly metrics
• Probe for the reasons why the customer is using the competition for products we supply
• Manage all interactions and offers in com
• Make an average of 120-150 calls per day
• Educate customers on our product offering

Requirements

• Type a minimum of 30 WPM
• Computer Skills: understanding of cloud computing and telephone/communications services
• Salesforce and/or CRM experience required
• Punctuality (Good Attendance)
• Positive and Professional Demeanor
• Persuasion Skills
• Active Listening Skills
• Customer Focused
• Detailed Oriented
• Strong communication skills both verbal and written
• Previous sales and/or retention experience in a call center 1-2 years

Benefits

• Complete insurance coverage starting on first day of employment - medical, dental, vision, life
• 401(k) with company match
• Bonus opportunity
• Vacation and Holiday pay