Customer Retention Specialist (remote)
Job description
Fully Remote on east coast.
Will work some US holidays.
The candidate will need to speak, read, and write both Portuguese and English fluently.
In addition to Portuguese, being able to speak Spanish would be beneficial, but it is not required.
They would be assisting our customers calling in with possible complaints related to their contact lenses as well as helping triage complaints received via email and doing call backs to customers
This particular position will be supporting Brazil.
Job Types: Full-time, Contract
Salary: $22.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- handling, inbound/ outbound calls, Must speak, read, and write both Portuguese and English fluently.
Education:
- High school or equivalent (Required)
Experience:
- customer service: 2 years (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: One location
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