Job description

Must live in or near Bend, OR.

$18/hour plus BONUS opportunity of up to $3,200 per year!

Perks/Benefits: Ibex provides all employees with the following;

T-Mobile cell phone and paid monthly service

Paid Premium TV service valued at $200/month

About IBEX.

Our focus is to provide a seamless candidate experience, a training environment that is conducive to the learner, benefits, perks, and engagement for our agents to ensure that they have the best employee experience. We know a happy agent makes a quality agent. You make the difference for our customers and your interactions influence how they feel about the brand they have chosen. Our agents matter! YOU MATTER!!

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.

ABOUT THE JOB

This role will provide top notch service to Platinum Level clients. This is an inbound customer care program designed to take calls from only the highest priority client base.

We will be offering 4.5 weeks of PAID TRAINING to give you best in class training support and make sure you are armed with the knowledge and skillset to do this job before ever taking a live call! Your success is our mission!

Key Responsibilities:

· Provide support to customers

· Answer questions regarding service and products

· Educate clients on bundles and services to help them find solutions that work best for their household needs

· Transfer calls to appropriate departments as needed

· Answer billing questions and assist with any billing disputes

· Assist with scheduling/rescheduling service technicians as needed

· Follow call flow guidelines outlined by the program

· Provide outstanding customer service on every call resulting in high customer satisfaction ratings

· Close support tickets in a timely manner

What You Will Bring:

· Superior Customer Service Skills

· Ability to perform in a fast paced environment while maintaining a positive attitude

· Ability to multi-task, toggling multiple windows while speaking with the client and maintaining composure

· Fast learner with the ability to research issues and provide solutions

· Excellent written and verbal communication skills

· 1+ Years of experience providing customer service, face to face or over the phone

· 25 WPM Typing Speed

· Must be 18 years or older

· High School Diploma or equivalent required

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: Remote

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