Job description

Marketing Services company looking for a Customer Service Rep with 2 years experience working in a office of a small to medium size company. Primary duties will be to manage key accounts. Great analytical skills, record keeping, report generating and people skills will set you apart for this job. Someone who enjoys math, details and getting to know new customers will excel in this position. You will help execute the daily operations to help run our business office in Charlotte, NC. The duties will include solving logistics and supply challenges, talking to clients daily, helping our clients log into their website, writing up orders, customer service and administrative responsibilities, assisting in production management for all sales, and prepare quotes for some key customers. Face to face meetings with customers on a daily basis. Good computer skills and knowledge of customer service a plus. General office duties including data entry, answering the phone, inventory, entering orders and more will be part of the job. Some administrative projects to organize and improve systems will be ongoing. Support kitting and fulfillment staff when needed. We are a small company so on any day you may be asked to do any job needed.

• Prepare presentations, quotes, and orders for clients as needed.
• Daily job coordination to ensure all orders are executed per client requirements.
• Manage the daily operations of incoming orders.

Responsibilities:

• Communicate extensively with manufacturers and clients via phone and email regarding production orders, shipping information, and billing.
• Enter sales orders via the company’s proprietary system
• Help in the warehouse.
• Report creation, google sheets, docs, slides.
• Coordinate with the manufacturer regarding the client’s review and approval of all proofs to ensure accurate printing methods.
• Maintain client artwork and embroidery files.
• Help in the warehouse with packaging and kitting when needed.
• Create shipping labels; work on the FedEx online website

Requirements

• Previous experience in the promotional products industry helps but not nessessary.
• 2-3 years office experience minimum.
• Excellent customer service skills, as well as knowledge of general office workings.
• Proficiency in Google Docs.
• Familiarity with email and calendar scheduling tools - Gmail and Google Docs
• Excellent written and verbal communication skills.
• Strong organizational and planning skills in a fast-paced environment.
• High School degree or higher
• Must be a flexible, enthusiastic and creative team player who is able to work in any department when required.
• Support/Assist all Account Managers and company sales.
• Knowledge of the embroidery, screen printing or promotional products preferred.
• Customer Service, Fulfillment, Accounting and Marketing experience will help.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Small Office Work: 2 years (Required)
• Google Docs: 1 year (Required)

Work Location: One location

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