CUSTOMER SERVICE/EARLY-STAGE COLLECTIONS LEAD
Full Time
Indianapolis, IN 46227
Posted
Job description
Company: Priority Ambulance
Location: Indianapolis, IN
Minimum Requirements:
- Two (2) years of collections experience in a customer service/call center environment. Excellent written and verbal communication skills.
- Strong Customer Service background and understanding of billing and collection processes
- Strong HIPPA compliance
- Highly skilled in negotiating
Physical Requirements:
- The ability to sit for long periods of time.
- The ability to use a computer for extended periods of time.
- The ability to complete all job duties
Specific Duties:
- Managing inbound and outbound calls to collect outstanding receivables.
- Service customer by answering general inquiries, invoice questions and addressing customer concerns.
- Obtaining and verifying insurance information.
- Work with patients to develop self- pay arrangement and payment plans.
- Processing payments and developing payment plans with customers
- Must meet standard productivity standards.
- Demonstrate knowledge, understanding and compliance of company policies and procedures.
- Demonstrate complete knowledge of proper billing and coding procedures
- Demonstrate knowledge and understanding of (and compliance with) Federal, State, and local laws, rules, regulations, and guidelines as they pertain to reimbursement, collections, and compliance, including FDCPA & CPA.
- Work as a team member.
- Complete and maintain appropriate training, certification, and licensure for their position.
- Maintain a high level of professionalism and customer service when dealing with patients, patient families, co-workers, clients, other healthcare providers and the public.
- Notify Billing Supervisor of any lapses in documentation resulting in less than full adherence compliance with compliance and HIPAA standards.
- Always maintain security and privacy of all company and patient information in accordance with HIPAA and all other local, state, and federal regulations.
- Notifies Billing Supervisor of any questions, concerns or issues regarding billing, collections, or compliance matters.
- Perform other duties related to billing/coding and account management as directed or needed.
Responsibilities:
- Answers all inquiries from customers promptly (generally the same day received) whether the inquiries are via telephone or mail
- Evaluates the quality of Customer Service Representatives' calls from customers
- Work with the Commercial team to establish and strengthen customer relationships
- Provide team leadership to achieve identified performance metrics and targets
- Through coaching and counseling sessions maintain and improve all areas of performance
- Assist Early-Stage Collections Supervisor
- Ability to work and understand dialer system in Call Center environment
- Ability to work with all levels of management
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