Job description
Customer Service/Office Assistant
Monday-Friday 8:30 am – 5:00 pm
Join our team! Would you like to go to work each day knowing you are providing beneficial services to the customers; appreciated by management; backed by a supportive, fun staff, and actually enjoy the career you have chosen? Yes, that position really does exist and we have an opening for you! Potter Agency is offering an excellent opportunity in their Eau Claire office for an office assistant professional who possesses high energy, dedication, empathy and has the desire to be part of a winning team.
Highlights
The Potter Agency is highly regarded in the insurance industry for their professionalism, knowledge, and excellent customer service
Expanded to 3 office locations: Eau Claire, Rice Lake, Cumberland
Voted Best Local Insurance Office of the Chippewa Valley – 2021
Top Performer SIA (Strategic Insurance Agencies) – 2018, 2020, 2021
Highly innovated management system
One on one training with our knowledgeable and thorough trainer
On-line training available as needed to further develop strong product knowledge
Backed by a team of highly efficient and experienced staff that help each other achieve their goals
Qualifications
Insurance experience or the desire to learn
3 years customer service experience
Excellent oral & written communication
Proficient computer skills, including Microsoft Office
Effective time management abilities
High energy and self-motivated
Ability to keep pace in a fast-moving environment
Responsibilities
Greet customers via phone or in person with a friendly and professional manner
Assist customers with changes/adjustments or any questions regarding their policy
Provide assistance to the agents as necessary
Maintain customer accounts and activities through the management system
Communication with insurance companies via phone and e-mail regarding client policies
Utilize the rater program and insurance company websites for assistance with insurance quoting
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Eau Claire, WI 54701: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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