Job description
CUSTOMER SERVICE REPRESENTATIVE
Roles and Responsibilities:
- Support the day-to-day activities within the Customer Service Department including processing account phone, fax and email orders and returns (Knowledge of SAP a plus).
- Support Sales Reps with processing of account orders, monthly sample orders, demo orders and any other special requests and inquires.
- Responding to account/consumer inquiries via incoming calls and e-mails.
- Communicate with other departments to get answers to account/consumer product related inquiries.
- Following up with customers on pricing, order discrepancies, manufacturing delays, and product complaints.
- Troubleshooting account shipping issues and work with carrier to resolve.
- Coordinating New Account Applications (including the vetting of the applicants, coordination of opening orders and new accounts).
- Support the Customer Service Management Team including processing and distributing activity reports, analysis and correspondence as needed.
- Special projects as needed.
Qualifications:
- High School Diploma
- 1-3 years of Customer Service Experience in a high-volume call center.
- Possess strong communication skills (both oral and written), excellent customer service skills, well organized, energetic and self-motivated.
- Ability to handle multiple tasks simultaneously with a sense of urgency. Excellent attention to detail, follow through ability and initiative.
- Knowledge of Microsoft Office Suite (Outlook, Word, Excel)
We offer paid holidays, sick, vacation, medical/dental insurance, 401K with company match.
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