Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

The Customer Service Representative serves as a liaison between customers and the sales and service staff, providing exemplary support and assistance.

All training will be onsite - We are located at 777 N. Rainbow Blvd., Las Vegas, NV 89107. After you are meeting your metrics/KPIs you will be eligible for a Hybrid schedule (part-time in office, part-time from home) – Dependent on performance and other factors.

Essential Duties:

• Responsible for the servicing of existing clients - identifying and assessing customer needs to achieve satisfaction.
• Responsible for writing new business and servicing existing clients.
• Receives and responds to customer service inquiries both written and verbal.
• Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution.
• Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

• High school diploma
• Minimum of 1 year of customer service experience
• The ability to type well and use a computer

It would be nice if you also had:

• The ability to use Microsoft software, including Excel, PowerPoint, Outlook and Word
• The ability to take complex information and explain it in simple terms either in writing or over the phone or chat
• An eye for detail