Customer Service Representative

Hagler Heating and Cooling, Ozark, AL. We are a professional HVAC contractor and a leader in HVAC service since 2000. We provide heating, cooling, furnace and air condition installation, repair and maintenance to residents of Ozark and the surround area.

We are looking for a dynamic Customer Service Specialist to join our team, someone with a passion for serving customers, stellar communications skills, and proven ability to multi-task in high-volume environments. This position supports the Service department and is the initial contact to our customers, and plays a vital role through providing administrative support.

Jot Title: Customer Service Specialist

Pay Rate: $17.00 per hour with Benefits

Work Hours: Monday thru Friday, 7:00 am to 4:00 pm with occasional overtime

Benefits:

• Medical insurance
• Dental insurance
• 401K with company match
• Paid holidays
• Paid time off and sick leave

Primary Job Function: Answer incoming phones calls in addition to outbound calls. Scheduling preventative maintenance appointments, renewing maintenance contracts, scheduling return service calls and other general office duties. Maintain customer database with current information.

Required Qualifications:

• High school diploma or equivalent
• Pass background check and drug screen
• 2 + years related experience working in an office or in customer service, schedule coordinating, or equivalent combination of education and experience
• Stellar customer service skills
• Excellent and interpersonal communication skills
• The ability to cultivate and maintain strong relationships with clients and team members
• The ability to juggle multiple priorities in a fast-paced environment
• Well Organized
• A clear and professional speaking voice as phones are a huge part of the position
• The ability to type 40 + WPM with accuracy
• Data entry, filing, and other general office duties
• Knowledge of MS Outlook, MS Office Suite, specifically Word, Excel
• Strong organizational skills and high attention to detail
• QuickBooks experience desired