Job description

Take the next step to an exciting and rewarding career as a Customer Service Representative with La-Z-Boy Furniture Galleries® of Lakeland!

The Customer Service Representative receives and responds to general and routine customer inquiries regarding business products and services under the direct and indirect supervision of the Service Manager and Distribution Manager. Responsible for delivering exceptional customer service in a respectful, courteous, and timely manner to ensure concerns are resolved within established guidelines. Acts as a “customer liaison” throughout the service process.

We are hiring immediately and offer Competitive Pay, Excellent Benefits, and an Outstanding Support Team. Become a Customer Service Representative today for an outstanding opportunity, both professionally and personally, in an environment that recognizes and rewards your talent.

Responsibilities:

• Handles a limited number of call types that are general in nature, i.e., in-home service requests. Responds to general non-phone tasks including email and resolved tech reports. Defuses customer situations, works closely with co-workers and supervisors to resolve customer issues.
• Uses multiple computer systems to schedule in-home service visits, place part orders, update service records for warranty and non-warranty issues. Processes customer transactions for sales activity utilizing credit card point of sales system.
• Escalates problems or decisions to appropriate individuals based on established guidelines and procedures when necessary. Defuses difficult customers and develops a solution.
• Initiates outbound communication via various means to keep customers informed of status and expectations.

MINIMUM REQUIREMENTS:

• High school diploma or GED with 0-2 years of relevant experience or equivalent.

PREFERRED REQUIREMENTS:

• Excellent verbal and written communication skills
• Excellent customer service – friendly, courteous, empathetic, and helpful, interpersonal skills and telephone etiquette
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office products including Outlook, Excel, and Word
• Ability to navigate through multiple web browsers, windows, and systems

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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