As a Customer Service Representative, you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.

Responsibilities:

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Administrative:

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
• Maintain accurate customer and territory records, facility records, and document all customer interaction.
• Monitor scheduled shipment dates to ensure timely delivery.
• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
• Gain understanding of and adhere to Accounts Receivables policies and practices.
• Verify price and terms in accordance with standard procedures and customer profitability profiles.
• Multitask and work within multiple computer systems and communication platforms simultaneously.
• Maintain a current knowledge of company products, policies, and procedures
• Manage equipment life-cycle: sales quotation, order, receiving, invoicing, returns, schedule job site evaluation, resource planning, staging, inspection and inventory management
• Verifies orders upon receipt from the manufacturer and stages equipment for delivery to customer for installation. Equipment is tagged appropriately upon receipt at branch for inventory levels.
• Procurement of all equipment orders from internal/external customers, while maintaining an optimum inventory of items and determining an ideal source and timing for purchase
• Manage invoices, prepares purchase orders, maintains equipment files, processes credits and returns, create finance documents and file UCC’s on some equipment

Customer Support:

• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
• Provide impeccable customer service and sales support; respond to customer queries, answer questions, and solve problems in a timely fashion.
• Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
• Identify customer requirements and expectations to recommend specific products and/or solutions.
• The Customer Service Representative may perform other duties as assigned.

Job Qualifications

• High School Degree or equivalent
• Exceptional customer service and organizational skills
• Accuracy and strong attention to detail
• Effective verbal, written, and interpersonal communication skills
• General computer proficiency including knowledge of MS Office