Job description

Do you want to be a high-energy star at one of the best staffing companies, putting people to work as a Staffing Specialist?

You will be responsible for providing support to the Branch Manager by assisting with daily operations for a location. This position advocates for the customer and associate experience. It also works on the process of generating sales, setting appointments, meeting with new and existing customers, and overseeing their accounts with service excellence. This position assists new associates with the employment process and assesses candidate strengths and skills to facilitate a great match for the assignment.

Here's the work you get to do:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• On call
• Weekend availability

Ability to commute/relocate:

• Buffalo, NY 14217: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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