Job description

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations.

Some of the functions the Customer Service Associate will perform:

• Embodies our values: Adventure Guides, Serve Others and Own It
• Assists in fostering an energetic and positive working environment
• Frequently communicates with customers via phone
• Partners with all team members to create an easy transaction and great in home delivery service
• Develops strong relationships with customers who shop with us in-store and online
• Listens to the customers’ needs and presents possible options

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
Customers and employees must wear a mask regardless of vaccination status and we sanitize daily all work stations and the whole store weekly with a fogger.

Ability to commute/relocate:

• Charlotte, NC 28273: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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