Job description

Job description

Customer Service Representative

Looking for a different company culture that is what they say they are about? Flexible, Fun, Stimulating and with a purpose? GlyMed Plus is what you are looking for. Glymed Plus, a longtime leader in the skin care industry is currently looking to add to our team of customer service professionals. GlyMed Plus has been in business for over 30 years and continues to grow as an industry leader in providing clinical-grade and highly effective professional products in the professional skin care industry. GlyMed Plus offers its clients cutting edge products and through our proprietary software, REGEN, growth and new business opportunities within the industry. We are dedicated to delivering a smart and scientific approach to clinical skincare by using only the highest grade of pharmaceutical ingredients and unparalleled service to our customers. If you have a strong drive to be successful and want to work for one of the fastest growing companies in skincare, we want to hear from you! There has never been a better time to join our growth-focused company! We are growing. Come join our team!

Responsibilities:

· Interact with customers through inbound/outbound calls and e-mail messaging while providing superior customer service in fielding account inquiries regarding products, shipping, invoicing, etc.

· Demonstrate an uncompromising passion for the GlyMed customer experience, brand, and vision by owning customer concerns through to a mutually beneficial resolution with an understanding of when and where to elevate issues and complex cases

· Maintain excellent and personalized customer service through professional, engaging, and friendly assistance

· Add and update customers’ information in ERP & CRM, including contact information and client notes

· Adhere to standards of customer service and established procedures of service excellence

· Work with a high degree of autonomy on scheduled responsibilities, while also responding to just in time demands as appropriate

· Collaborate with field sales representatives to coordinate a positive customer experience

· Participate in continuous training company-sponsored and self-driven opportunities to hone your esthetics, customer service, and leadership skills

· Continuously work with other members of the sales team to maintain and improve service standards and procedures to develop and protect the GlyMed brand and experience

· Execute repetitive tasks and processes accurately with minimal direction

Qualifications:

· Excellent verbal and written communication skills

· Positive attitude and strong work ethic

· Coachability and desire for continuous improvement

· Capable of working well under high expectations & pressure

· Resourceful, able to prioritize competing issues

· Strong problem-solving abilities

· Experience using the Microsoft Office Suite

· Experience using a customer relationship software preferred, but not required

· Must be able to work on the phone and computer for long periods of time

· Occasional travel to tradeshows may be required

· High School diploma or GED required

· Esthetics license preferred, but not required

Benefits:

· Lucrative incentive-based compensation program

· Participation in Health, Dental and Vision insurance

· Employee product discount program

· Bonuses and Spiff incentives

· 401K program (where we contribute 3% regardless of employee contribution, upon eligibility)

· Profit share contributions (upon eligibility)

Job Type: Full-time

Salary: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Profit sharing
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: On-site in Provo, UT

Job Type: Full-time

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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