Job description

Our Customer Service Representative position offers the opportunity for long-term career advancement for those who choose to become part of our amazing team.

CSR Shift is Tuesday - Saturday working 8 am - 5 pm

Our Customer Service Team handles inbound and outbound calls. Offering 5 Star customer service to all of our customers.

Rack Electric Rack Electric is a state-certified, family owned and operated electrical contracting company specializing in Commercial & Residential Electric Service, Automatic Standby Generators.

Here’s just some of what you’ll do in this role:

· Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, email, mobile messaging)

· Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer and Rack Electric.

· Meet and exceed quality goals, compliance regulations and productivity targets

· Document necessary information, Verify and or update important customer information such as payment details, Customers change of details, change of address, phone number and or email address.

Additional responsibilities include:

Process new customer requests; delivered via voicemail, incoming calls, emails.
Answers inbound phone calls
Process all customer information and update all contact information for clients as necessary.
Follows up with customers to make sure that they are satisfied
Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
Arranges appointments with clients to ensure all leads are being booked.
Acknowledges customers by responding to emails, texts, and phone calls
Responsible for daily reporting, Individual and Team KPIs

Preferred Skills:

2 Years inbound / Outbound Call Center experience.

Previous Experience with Service Titan, Trello, Podium, Excel spreadsheets, Data entry.

Demonstrate personal excellence by remaining positive in difficult situations

Display a passion to serve by delivering outstanding customer service in every interaction with our customers

The ability and resilience to work in a dynamic environment as well as multitask, using multiple systems and tools to service our customers

Strong interpersonal, communication, verbal and written skills

Assertiveness to handle difficult conversations

Excellent negotiation skills, influencing and resourcefulness skills

Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail

Attention to Detail

Our family owned and operated business has been serving Boca Raton since 1994 with an ever-expanding group of top performing individuals with a common goal:
To improve the lives of our customers by providing the best products and services possible.

Benefits we offer include:
* Competitive Salary

* Medical

* Dental and Vision Benefits

* Life Insurance & AD&D

* Vacation & Holiday Paid Time-Off

* Various Other Voluntary Benefits Available

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Fort Pierce, FL 34945: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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