Job description

Position remote

Comment:

• Must support West Coast Pacific time zone 8am-5pm schedule - Answer and log or route all incoming calls, contract only position.
• Looking for strong skill sets in call center experience; dispatch; strong customer service exp. "see the smile in the voice"
• Schedule technicians to satisfy customer requirements
• Perform wide variety of operational and administrative functions such as billings, service requests, service, memos, correspondence, logs, collections, etc. Mulit-tasking
• May process purchase orders and stock requisitions to acquire necessary hardware
• Process and verify technician timesheet as needed
• May make follow up telephone calls to internal and external customers to ensure customer satisfaction
• May produce monthly department reports
• Signature level authority as indicated by the Authorization Level Document.
• Other duties may be assigned

Qualifications - External

Qualifications:

• To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
• The requirements listed below are representative of the education, experience, skills and/or abilities required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

Education:

• High School diploma or GED required

Experience:

• Two years experience required

Skills & Abilities:

• Excellent verbal communication skills including, but not limited to, the ability to greet and communicate with customers effectively both in person and via phone
• Proficient in Microsoft Office programs including but not limited to, Word, Excel and PowerPoint
• Strong organizational skills
• Demonstrated ability to provide a high level of customer satisfaction

Job Types: Full-time, Contract

Salary: $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Candidate must be vaccinated

Ability to commute/relocate:

• WI, US 53045: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• call center experience; dispatch; strong customer service exp. "see the smile in the voice"

Schedule technicians to satisfy customer requirements
Perform wide variety of operational and administrative functions such as billings, service requests, service, memos, correspondence, logs, collections.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: One location

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