Job description

About US:
Tempo a Korrus Company is a rapidly growing design manufacturer of high quality LED fixtures and systems. The company, established in 1986, is a leading supplier to architectural, commercial, and industrial, entertainment projects. Tempo is committed to developing and manufacturing the highest quality, leading edge, products for its customers.
Primary Role and Responsibility:
We are seeking energetic and conscientious Customer Service Representatives to be part of our team. This person will be responsible for ensuring our customers enjoy doing business with Tempo Lighting.
Problem Solver: You will be able to provide customers with solutions through both repeatable and successful processes as well as unique and creative means as needed. You will help establish repeatable and scalable practices and systems to support our company’s rapid growth. However, we are not focused on constricting rules and wasteful processes so you will bring demonstrated experience to imaginatively address assignments of all complexity levels.
Organized: You will be able to manage a variety of daily transactions from new orders, existing order changes, returns and cancelations and ensure that each individual transaction has closure. You will be able to navigate systems and have the freedom to propose changes to get work done more efficiently.
Communicator: You are able to express yourself clearly and concisely both verbally and in written format. You are able to convey confidence and trust to our customers and key stakeholders.

• Assist outside sales with customer related opportunities, issues and order management.
• Maintain accounts by processing and updating customer account information
• Help manage data entry for Sales Department
• Maintain updates to Salesforce for all markets
• Maintain updates to Macola (ERP system) for all markets

• Maintain a balance between company policy and customer benefits in decision making. Handing issues in the best interest of both the customer and company.
• Maintain an orderly workflow according to priorities while focusing on accurate order processing, communication and coordination with other departments to resolve inquiries.
• Resolves service problems by clarifying the customer’s complaints and escalating to appropriate Tempo department(s); assisting in communication with customer on resolution and corrective actions.
• Handling complex, escalated projects from all regions/divisions depending on need.

• *Required Skills/Qualifications:

• 3-8 years of customer service experience with proficiency in order and account management.
• Lighting Industry Experience a bonus (knowledge of layered Sales Channel and customer experiences to drive best resolution on orders, understanding of complicated Pricing and Commission structures)
• Desirable knowledge of Macola, other ERP systems and Sales Force
• Proficient with Microsoft Office suite
• Detail oriented, organized, self-starter, solution oriented and problem solver
• Ability to prioritize and manage multiple tasks simultaneously.
• Strong decision making and analytical abilities
• Excellent verbal and written communication skills
• Experience in the Manufacturing industry, a plus
• Experience in order management required

Proof of Covid-19 vaccination required as a condition of employment. Exemptions may be sought for documented medical conditions and sincerely held religious beliefs.
All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

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