Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Sales Support/Customer Service to work closely with our customers to provide world class customer support.

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.

Join our team now as Sales Support/Customer Service for the Laboratory Diagnostics team at Siemens Healthineers, Puerto Rico.

Position Overview

• Handles customer inquiries related to product status, shipping dates, pricing, and/or services
• Addresses complaints and disputes to meet quality guidelines
• Provides support and escalations for all customer issues with a focus on first call resolution
• Supports and enhances the sale of products through knowledge of programs through outbound/inbound phone calls
• Recognizes when to escalate customer issues
• Generate revenue by managing orders for products/services from customers via outbound/inbound phone calls, faxes, and other electronic ordering
• May be responsible for assigned territory for order management processes
• Position reports into LD Customer Operations, Siemens Healthineers

Responsibilities

• Enter, maintain and process customer orders
• Answer and handle incoming phone calls efficiently
• Proactively manage customer relationships by coordinating standing orders and product lot sequestering
• Initiate timely notification to external/internals customers of delayed shipments
• Help design, write procedures, implement, and maintain a robust quality system
• Understand and support equipment maintenance, calibration, and monitoring
• Learn and implement handling of dangerous goods shipments, spill containment and clean-up, and hazardous waste control and disposal
• Provide customers with delivery and pricing information
• Assist in the resolution of disputed accounts receivables
• Manage daily reports to ensure customer satisfaction

Required Knowledge/Skills, Education, and Experience

• Minimum 1-3 years relevant customer service experience, or equivalent combination of education and experience
• Previous warehouse experience preferably in a temperature controlled environment
• Strong computer skills, working knowledge of Windows 7 and Microsoft applications
• Strong organization and problem solving skills
• Excellent verbal and written communication skills and negotiation skills
• Ability to work collaboratively in a team environment
• Successfully multitask in a fast-pace environment
• Physical ability to accurately receive, store, pick, pack, and ship products
• Ability to lift 50 pound packages
• Adequate negotiation skills
• Minimal travel is required
• High school diploma or equivalent education

Preferred Knowledge/Skills, Education, and Experience

• Medical Technologist experience strongly preferred
• Associates or Bachelor’s degree preferred
• Knowledge of SAP, Share, MS Outlook, Excel
• Successful demonstration of key responsibility and knowledge referenced above

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

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