Job description

Customer Service Specialist

Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? At American Family Insurance, you'll do just that by inspiring, protecting and restoring their dreams. Your talent, people skills, empathy and positivity will be a perfect match for our Customer Service Specialist position.

Job Description

Our local American Family Insurance agency owner is currently looking for talented, caring individuals to join their agency team. As a Customer Service Specialists, you’ll wear many hats — you’ll use consultative service techniques to attract, retain and service insurance products and ensure excellent customer experiences. Your clients will rely on you for honest, trustworthy advice and, in turn, you'll use your skills as a proactive problem-solver to identify insurance protection products that meet their unique needs.

Requirements

• The ability to have fun and learn new processes
• Customer service experiences a plus
• Excellent oral and written communication skills
• Analytical skills
• Experience with software applications, Microsoft Office Suite, Internet Explorer, etc.
• Experience using a wide range of technology devices such as smartphones, tablets and laptop computers
• Successfully obtain and maintain the proper insurance licensing to sell, solicit or negotiate insurance products as required by state statutes
• A valid driver's license

Demonstrated knowledge of insurance concepts and principles and effective personal lines insurance service experience are preferred but not required. You'll work as part of a team in an office setting

The Customer Service Specialist is a staff member of the agency and not an employee of American Family Insurance.

Protecting dreams is just as important as pursuing them. This is an opportunity to launch your career with the ability to learn and grow with a successful and respected American Family Insurance agency. Make this job your first step on a path to a very bright future!'
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Work Remotely

• No

Job Type: Full-time

Pay: $18.50 - $27.50 per hour

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: Multiple Locations

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