Job description
Customer Service Specialist
Job Summary:
Archipelago Lighting is looking for a Customer Service Specialist to add to our sales support team in our Montclair, CA Global Headquarters. In this role, you will be an integral part of supporting our clients through customer service, technical support, and as a resource to the outside sales team.
Major Duties and Responsibilities:
- Answer incoming customer and sales representative inquires in an accurate, efficient and courteous manner.
- Work in a team environment to exceed client expectations.
- Act as a customer liaison by providing exceptional professional level customer service.
- Manage and resolve general customer service issues.
- Handle technical troubleshooting for lighting products - Training provided.
- Build and maintain relationships with key customers.
- Effectively manage multiple projects and assignments through completion.
- Maintain a high level of product knowledge.
- Manage the integrity and accuracy of the database.
Requirements:
- Minimum of 2 years’ experience working directly with customers, preferably in energy, manufacturing or lighting industry.
- Superior customer service skills.
- Strong interpersonal, analytical, verbal and written communication skills.
- Ability to interact and communicate with individuals at all levels of the organization.
- Attention to detail in composing materials, establishing priorities and meeting deadlines.
- Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks/demands and get results.
- Strong organization and project management skills.
- Strong knowledge of a variety of computer software applications.
Benefits:
We recognize people as our most valuable asset. Our competitive salary and benefits package includes: paid time off; medical & dental coverage (including family coverage), vision, life, 401(k); and continuous training and development.
About Archipelago Lighting:
Celebrating over 30+ years of business and significant growth, Archipelago strives to be the most recognized and respected lighting fixtures company in the industry. We are a leading global prime manufacturer of commercial and residential lighting products. We are a team of passionate lighting professionals whose goal is to improve life through disruptive LED lighting products. We manufacturer a wide variety of products to support the growing adoption of energy efficient LED. For more information, visit our web site, www.archipelagolighting.com
Sustainability:
We strive every day to develop sustainable lighting by maximizing the aesthetic quality of today’s interior environment while minimizing the impact on our world’s precious natural environment. We acknowledge our responsibility to raise the standards for how lighting quality is provided.
For immediate consideration, please e-mail your resume to: hr@archipelagolighting.com Given the high volume of responses, only qualified candidates will be contacted. Archipelago is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $16.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Office
Ability to commute/relocate:
- Montclair, CA 91763: Reliably commute or planning to relocate before starting work (Required)
Experience:
- lighting industry: 1 year (Preferred)
Work Location: In person
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