Job description

Position Summary

The Customer Support Specialistis responsible for providing effective customer service for all aviation parts repair customers by using excellent knowledge of company products and processes as well as communicating effectively with team members within the business. This position is dedicated to excellence in the management and administration of our responsibilities with our aviation parts repair customers. The person holding this position is responsible for managing customer inquiries regarding sales or support. Will be responsible for resolution of customer support inquiries by working with other team members including production/shop manager, engineering, accounting, sales and shipping.

Qualifications

• High school diploma or GED and/or training or equivalent combination of education
• 1 to 2 years customer service and/or inside sales experience
• Excellent written and oral communication skills
• Strong detail orientation and excellent follow-through
• Commercial or General Aviation experience preferred, but not required

Job Responsibilities

• Provides timely and accurate information to customer order status and product knowledge requests.
• Responsible for the processing of POs received and managing lead time expectations.
• Processes customer orders
• Works closely with the credit department to resolve disputed credit items.
• Provides timely feedback to the business regarding service failures, policy and document changes, and customer concerns.
• Partners with the sales team to meet and exceed customer service expectations.
• Inform customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
• Confers with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
• Actively participate in department and other department meetings.

Why Work at Qualified Technologies?
Qualified Technologies is focused on dramatic growth and innovation. With that in mind, Qualified Technologies is committed to providing opportunities for individual growth and career satisfaction and assisting employees to realize their potential by providing appropriate training and development opportunities.

Qualified Technologies is an aircraft components maintenance and repair company with over 100 years of relevant experience. The founders of Qualified Technologies Corporation are former aerospace OEM engineers from Hamilton Sundstrand/Collins and Honeywell.

Culture is Everything
Our culture is deeply rooted in our company purpose and core values. We love what we do and we’re passionate about it. Everyone at Qualified Technologies is helping to build a company that is meaningful and impactful. We are defining the direction of a rapidly growing business. We work hard, but we also have a little fun along the way.

Job Types: Full-time, Part-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Upland, CA 91786: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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