Job description
Part of Dover Corporation’s Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift®, Chief®, Forward®, Direct-Lift®, Ravaglioli, Hanmecson®, Revolution®, Elektron, Blitz, Nogra, Butler, Space and Sirio.
Responsible for technical support before, during and after the sale of all Chief Automotive Technologies and associated brand equipment. This will include troubleshooting of laser measuring scanners, computers and associated peripheral devices, measuring software and vehicle specification files, and all pulling, welding and ancillary devices associated with the measurement and repair of both light and heavy duty vehicles.
Responsibilities
Percentage of Time
Provide technical assistance with the operation, maintenance, troubleshooting and repair of all of the Collision product offerings.
35%
Troubleshoot and perform remote maintenance to end user computers systems to restore proper system operation and with vehicle measuring problems.
Assist with software quality assurance testing before release – as needed and assigned
50%
Other duties as assigned.
15%
Requirements:
- High School Diploma or equivalent
- 2+ years in a customer service, preferably in a mechanical/technical service environment
- Working knowledge and of personal computers required, including familiarity with Microsoft Windows operating systems.
- Technical understanding of Windows troubleshooting processes
- Exposure to quality systems
- Understanding of database management systems
- Working knowledge of Microsoft Word, Outlook and Excel
- Ability to read and interpret mechanical drawings and hydraulic/pneumatic/electrical schematics
- Technical aptitude and above average interpersonal skills, business acumen and problem solving skills
Preferred:
- College degree in business, communications or engineering or technical or vocational training
- Training in collision repair a plus
- Exposure to continuous improvement in a lean environment
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
This position may be located in: Americas : United States : Indiana : Madison
Sub Division : VSG NSA
Job Requisition ID : 47432
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