Job description

Location: Salt Lake City, Utah

Service excellence has always been, and always will be, a source of pride at Central Insurance.

Our hospitality service comes from the HEART and we care, because it matters. We treat every customer interaction as an opportunity to make an impact and deliver excellence.

If you are a problem-solver with a service first mentality and a passion for helping people, come join our team!

As a Customer Services Department team member, you will help fulfill the promise that Central Insurance makes to our customers by recognizing, understanding, and responding to the needs of our internal and external customers.

Responsibilities:

• Providing outstanding customer service when servicing a high volume of incoming calls from policyholders, agents, and other internal customers
• Processing electronic premium payments from customers
• Developing, demonstrating, and applying knowledge of the billing system
• Processing a variety of policy transactions and other customer service-related tasks

Do you possess the following?

• Willingness to work flexible hours with schedules ranging from 8:00 AM to 7:30 PM MT Monday through Friday
• Exceptionally strong customer handling, conflict resolution, and problem solving skills; focus on quality of customer experience
• Ability to build rapport with each customer, both internal and external, and actively listens and responds to requests
• Demonstrates strong interpersonal skills with a collaborative style
• Ability to communicate effectively and professionally using proper grammar both orally and in writing
• Effectively prioritize multiple tasks to meet required deadlines and work independently
• Exercise initiative and judgment while researching and solving customer inquiries
• Adaptable to change
• Bilingual (Spanish) is a plus

Working at Central
We pride ourselves on our long history—not just the years we’ve been in business, but the thousands of policyholders we’ve provided peace of mind to along the way. We’ve also built a reputation of being one of the top carrier choices for premier agents across the country.

None of this came about by chance. It’s all because we have a team of employees that works together to deliver the best customer service in the industry. We foster a spirit of collaboration and camaraderie. We celebrate our victories as one while still recognizing individual accomplishments and contributions. And when we see something that needs to be improved upon, we join forces to make the change.

In addition, we’ve built a structure where the customer truly is the focus. We have the systems, workflows and resources in place to offer quick turnarounds that still have a personal touch. This allows our employees to have the tools they need to excel.

Our corporate culture is shaped by our shared commitment to excellence and it’s guided by “Central Hospitality.” In the end, it’s all about relationships and you are a major part of that.

It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information. #LI-Hybrid

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