• About the Job:

  Cox2M delivers end-to-end, groundbreaking solutions to a diverse set of customers in target verticals such as automotive, smart communities and industrial. Be a data-driven leader who thrives in a dynamic, fast paced, and innovative environment, where you will lead the customer success operations for our Industrial vertical. The Industrial vertical is driving innovation in the Connected Factory space through the development and commercialization of IoT solutions to power industrial environments. As Customer Success Lead, you will be the face of Cox2M to our customers. This includes coordinating with the product & technology team to ensure solution health, owning change management at customer sites to drive solution adoption, and building executive-level relationships to grow accounts. The Customer Success Lead role ensures that the team can wow customers and deliver groundbreaking solutions that solve real challenges. This position reports to the Director of Customer Success on the Operations team for Cox2M.

  Primary Responsibilities and Essential Functions

  • Demonstrates relentless passion and drive to understand customers’ needs, objectives and value drivers by conducting proactive customer and data analyses.

  • Defines and uses metrics and data to ensure customers with different use cases optimize the benefits, cost savings and effectiveness of the Cox2M solutions purchased.

  • Serves as the voice of the customer within the Cox2M team. Works and partners across functions to ensure successful customer deployment, adoption and renewal.

  • Engages proactively with customers to anticipate and offer data-driven solutions and enhancements that are appropriate and beneficial to their business success.

  • Acts as a subject matter expert to engage customers in productive conversations around industrial connectivity and connected factory solutions.

  • Secures, synthesizes and analyzes solution data to drive actionable insights for customers

  • Delights and grows the customer by meeting or exceeding Cox2M customer support expectations.

  • Works as a dynamic individual contributor that may from time to time manage vendor or partner team members.

  • Expected to travel at least 25% of the time.

  Skills and Qualifications

  
  

  Minimum

  • 8 years of experience in a related field (e.g. Customer Relations, Data Analysis Marketing, Project Management, Sales Operations etc.); or a BS/BA degree in a related discipline (e.g. Business Administration, Engineering, Computer Science, etc.) with 4 years of experience in a related field; or MS/MA degree in a related discipline with 2 years of experience in a related field; or Ph.D. in a related discipline.

  • Experience cultivating and managing executive level relationships at Fortune 500 companies.

  • Strong knowledge of Excel, PowerPoint and appetite to learn and implement new tools

  • Passion for inquisitive operations and people analytics and problem solving

  • Comfortable working autonomously on multiple workstreams and topics at the same time, pushing toward tight deadlines, at times with limited information

  • Comfortable reaching out and securing engagement of multiple team members for information, brainstorming, guidance or action

  • Comfortable working autonomously in differing and varying work environments (office, home office, field office, partner site, customer site, tradeshows and other)

  • Strong interpersonal, presentation, and collaborative skills and commitment to develop further such skills and work effectively with teams throughout organization and outside the organization with limited oversight

  • Natural curiosity and tendency to question the status quo combined with proven solid analytical and problem-solving skills. Strong verbal and written communication skills
    

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.