At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Brightspeed has an exciting opportunity for a Damage Prevention Analyst to join our growing team. As the Damage Prevention Analyst, you will report to the Facility Locate Manager. You will be responsible for the support and development of operational reporting, analytics, and audits. These reporting tools will drive process optimization, customer service and network performance. This role requires strong business acumen, the ability to define and implement groundbreaking ideas and work within a fast-moving environment.

As the Damage Prevention Analyst your will have the following responsibilities:

• Working in various platforms collecting and analyzing data.
• Manage the data analytics of operational and network performance data.
• Create and manage spreadsheets, prepare presentations, and fact checking (CRAAP).
• Communicate with vendors to complete payments and address issues.
• Organize, coordinate, and analyze locate tickets for external Contractor work activities, issues, and quality assessment.
• Develop damage prevention ideas and solutions for an ever-changing landscape.
• Strategically works with other functional teams in innovation and driving cross functional process changes.
• Ensure utility compliance with state regulatory governing bodies rules and regulations in 20+ states (and growing).

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WHAT IT TAKES TO CATCH OUR EYE:

• Associates degree or equivalent practical work experience.
• Prior industry experience in Locating and/or construction operations and vendors coordination, procedural creation and auditing.
• Prior experience/relationship with 811 a plus.
• Process improvement and customer-centric mindset.
• Excellent oral and written communications skills.
• Exceptional analytical and problem-solving skills with the ability to articulate via written and oral communication.

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice