Job description

Provide 1st level support for all customer issues with server basedapplications. Escalation hardware issues/failures to the appropriate system administrator with oncall status. Provide knowledgeable assistance and coordination with MTDC engineers, application owners, vendors and other outside support Answers incoming calls and monitors various emails and acts according to MTDC procedures and processes. Initiates, updates, tracks and closes trouble tickets; creates and communicates scheduled maintenance alerts and service interruption notifications. Maintain daily logs identifying activities, task, alerts and problems in the data center as well as incident reports on any defined outages when they occur. Rack, cable, image and assist in configuring servers for new projects. Provide management with Incident reports in the event of network or application outages resulting in downtime of mission critical applications.

Purpose:*
Provides support in a 24x7x365 days/year role that monitors,configures, and supports critical network elements using real time alarming of network faults, analysis, configuration, notification, trending of faults and escalation.

Required Skills

• Ability to install and validate servers, network infrastructure, and supporting hardware in a mission critical datacenter with while ensuring proper Rack/Cable/Switch/Power/Cooling metrics are maintained
• Updating of Data Center assets within the Data Center Infrastructure (DCIM) platform.
• Ability to assist with installation, support, troubleshooting, and repair of data center equipment.
• Experience with telecom equipment installation and troubleshooting. Ability to troubleshoot, coordinate hardware installations and/or repairs. Engage vendors for hardware problems covered under existing support contracts
• Communicate with internal and external system users to address concerns and make sure that technical issues are dealt with appropriately.
• Manage ticket queues and address escalated issues. Experience with Remedy or similar ticketing system. Coordinate with vendors to ensure efficient incident resolution.
• Identify and work critical system related issues to meet the objectives of the corporation.
• Participate in reporting efforts related to budget for the various supporting business units.
• Contribute to the achievement of area objectives.
• Understanding of cable plant designs and fundamental of various category (CAT) cabling standards and fiber cabling from a patching needs and requirement. Understanding of structured cabling systems.
• Change and incident management
• Telco support, extending circuits
• Troubleshooting cable issues – copper and fiber
• Shipping and receiving – Asset tracking
• Knowledge of Intel based / Blade Server Hardware support – HP C700 Blade systems, Cisco UCS hardware, troubleshooting and remediation

Job Types: Full-time, Contract

Salary: $27.00 - $30.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Freeport, PA 16229: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

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