Job description

Position:- Debt Recovery Specialist

Contract:- Full Time

DETAILS BELOW:

Job description:

Job Summary: The Recovery Specialist is responsible for initiating the appropriate action to recover outstanding claim balances by contacting consumers utilizing our state-of-the-art contact solution.

work closely with Insurance Claim Specialists in completing claims billing and follow-up activities.

Job Duties:-

The duties of this position include but are not limited to the following:

· Respond to inquiries in a timely and effective manner and treat customers fairly and

consistently * Negotiates account settlements within established guidelines

· Answer telephone calls regarding account inquiries and payment of claims Skills

· Strong listening skills must be able to listen and take directions

· Strong negotiation skills

· Basic computer knowledge- excel and word

· Ability to work well in a team setting

Qualifications:-

· Satisfactory preliminary criminal history background check determination and satisfactory drug screening.

· The ability to perform this job successfully and perform each duty essentially.

· Previous experience in third party collections and/or related industry preferred but not required.

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· This includes high volume phone calls and/or correspondence to assigned customers in fast-paced, goal-oriented damage recovery and subrogation department.

· The Recovery Specialist will * Working knowledge of the FDCPA, State Collection Laws, HIPAA and how they fit within the recovery management cycle in relation to auto damage claims and subrogation.

· Update customer information such as phone numbers, e-mail, and address education and/or Experience The knowledge, skills and abilities typically acquired through the completion of high school diplomas and/or GED.

· Call center: 1 year (Required)

· Negotiating Payments: 1 year (Preferred)

· Debt Collection: 2 years (Required)

Job Type: Full-time

Salary: $15.00 - $18.00 per hour

Schedule:

• 8 hour shift

Work Location: One location

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