Job description

Modern Dental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized individual to join our team in Savannah, GA.

*Qualified candidates with 5+ years of relevant experience are eligible for a sign on bonus of $1000, after 120 days of continued employment.*

Our Company has the following to offer:

• Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
• Flexible working hours
• Career advancement opportunities
• Investments in the latest technology
• Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Primary Responsibilities & Skills:

• Organize and facilitate all technical consultation with the dental center clients
• Handle all incoming and outgoing calls that pertain to case questions and resolution of technical problems and on-time return dates
• Be the liaison between the customer, dental center, and Modern Dental Lab production team
• Visit with clients at their practice or in our office to discuss case issues, assist with chairside prosthetic delivery to the patient, or determine a solution to case problems--i.e. seating problems, custom shades, etc.
• Assist the Dental Center Leadership and customer service team to monitor all customer service issues, customer satisfaction, and problem solving
• Assist the Dental Center Leadership in meeting with prospective clients to develop new sales or grow existing clients
• Assist in special projects relative to client development or sales activities as directed by the management team
• Assist in quality control of incoming production cases prior to delivery to the client and make slight adjustments as needed to correct case issues
• Perform hands-on repair or adjustments as needed on work returned by the client--ceramic, removable
• All other duties as assigned or as otherwise required

Qualifications:

• A working, practical knowledge in all product areas of the dental lab industry--including dental implants.
• Strong communication skills to speak with and meet clients of the dental center and resolve customer service problems.
• Must be capable of professionally integrating within a small service-oriented business team.
• High school diploma or equivalent required

*All new hires will be required to pass our standard employee background check*

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Savannah, GA 31406: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are your salary expectations?

Experience:

• dental laboratory: 3 years (Preferred)

Work Location: One location

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