Job description

Must have been working in a Desktop Support role within the past 2 years. Experience with Office 365, Microsoft Outlook, Microsoft One Drive, Microsoft Enterprise Mobility Suite, and MS Teams.

Job Duties:

• Receive work tasks through the company enterprise ticketing system (ServiceNow) to install hardware and software on desktop and laptop machines Image or re-image computers from standardized base image and business unit application profile.
• Respond to assigned tickets and requests of medium to high complexity escalated from the help desk Install, support, and diagnose/troubleshoot hardware and software for desktop and laptop computers.
• Configure and deploy mobile devices (iPhone/iPad).
• Ability to lift and carry computer components to deploy and connect pc laptops and desktops at customer office and cube locations.
• Remote problem solving through the use of remote connection and installation tools.
• Upgrading desktop hardware RAM / Hard Drives / Video Cards etc. Perform workstation moves and setups Perform printer configuration, setup, and troubleshooting.
• Perform troubleshooting of LAN and connectivity issues. Perform data migrations and assist in data restorations. Create and maintain support documentation for the team based on fixes found during troubleshooting issues, as well as installation guides for software and PC builds.
• Log problems and resolutions using Problem Tracking Software and update work tickets in real-time with status and next steps toward closure and detailed resolution steps Perform work within desktop and software upgrade projects

Job Type: Contract

Pay: $40.00 - $45.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Boston, MA 02116: Reliably commute or planning to relocate before starting work (Required)

Experience:

• ticketing system: 1 year (Required)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

Speak with the employer
+91 +16102307066

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