Job description

Job Details:

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements:

Remote Management /endpoint management tools (i.e. TeamViewer, Ivanti, Airwatch)

* Two-factor Authentication (i.e. inWebo, OKTA)

* Windows 7 & 10

* iOS

* ITSM tools (e.g., CA, Remedy, ServiceAide, ServiceNow)

* Active Directory - Users & computers administration

* Active Directory- Understand the concepts of Policies, OUs, LDAP, LAPS

* Bitlocker & TP

* Pulse Secure

* Zoom - User administration, Room setup, User guidance

* Networking (L1/L2 troubleshooting): Patching, Cable testing & toning, Wi-Fi Survey

* Understand the concepts of: VLANs, DHCP, VPN, DNS, PROXY, UNC Path.

Self-Confident Integrity: Acts with integrity. Stands up for convictions and values and takes difficult decisions.

* Team Commitment: Works co-operatively as a member of a team and is committed to the overall team objectives rather than own interests.

* Learning from Experience: Actively learns from own failures and successes and those of others on a continuous basis.

* Objective Analytical Power: Develops accurate, objective assessments of issues even in complex or difficult situations.

* Practical Creativity: Demonstrates flexibility in thinking. Creates new business insights, which can be turned into realistic plans.

* Influencing Others: Successfully builds support for ideas without the use of hierarchical power.

* Builds effective relationships with colleagues, and customers.

* Entrepreneurial Drive: Is energetic and tenacious in improving business results. Takes initiative often-involving calculated risks.

* Ability to uphold a positive attitude at all times, even under stressful conditions.

Job Type: Contract

Pay: $25.00 - $30.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Mequon, WI 53092: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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