Job description

Title- Workstation Specialist

Duration – 06/30/2023

Opening – 1

Max Sub – 3

Location – Harrisburg, PA

Due Date – 10/30/2022

Interview Type: Virtual interview MS team.

Agency: PennDOT

OBJECTIVES OF ENGAGEMENT-

This position is 80% onsite & 20% remote. The individual in this position will pick up their commonwealth-issued equipment from the District 6 Office (located at 7000 Geerdes Blvd., King of Prussia, PA 19406) and badging could very well be done during the first week too. The work schedule will be discussed during the interview.***

PennDOT requires services of a Workstation Specialist with advanced PC installation, support and troubleshooting experience to work with existing PennDOT IT team members to support multiple mobile Construction and other remote offices throughout the Commonwealth.

The Workstation Specialist will be responsible for assisting PennDOT staff by supporting hardware and software installation and troubleshooting services. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and processes in the English language is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows., RDP, and SCCM. The resource may also be required to document technical processes. Strong team leadership, customer service skills, and a high level of attention to detail are also required.

Although the primary focus of this position is to support mobile construction offices, the Workstation Specialist may also be required to support all other areas of PennDOT including all units throughout the District Offices, County Offices, Driver License Centers, and Welcome Centers, should the need arise.

***Please be advised that this position will require travel. The resource will be headquartered in District 6 Office in King of Prussia and provide support for all four counties in that district (Bucks, Montgomery, Chester, and Delaware Counties, as well as the City of Philadelphia.) Candidates must possess a valid driver’s license and use their personal vehicle to travel to and from sites, as well as transport computer equipment such as computers, monitors, and printers. Candidates must be comfortable traveling to various parts of the state and working around active construction sites as well as large fleet equipment. Occasional travel to other districts and/or overnight travel for training may be required. PennDOT will cover expenses falling within The Commonwealth’s Expense Reimbursement Guidelines and Policies. Please discuss the travel requirements with each candidate prior to submission to ensure they are willing and able to meet PennDOT’s expectations.***

Specific duties for the position include:

1. Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.

A. Installs and configures PC hardware and peripherals (printers, modems, mice, tape drives, CD-ROMS, video cards) to meet user requirements.

B. Installs and troubleshoots Cisco VPN routers.

C. Connects/disconnects PCs and printers to the network. Attaches network cables at switch and PC or printer.

D. Assigns workstation names for PCs being added to the network using Active Directory.

E. Installs related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices.

F. Configures CISCO AnyConnect VPN software on non-networked PCs.

G. Installs and tests images for department PCs.

H. Planning, schedule, and track hardware deployments.

I. Train end user on use of newly deployed equipment.

J. Identify and recommend changes for efficiency gains.

2. Provide all required information to assure a complete and accurate equipment inventory.

A. Unpacks/packs computer equipment.

B. Receives, checks in, and inventories equipment. Reports all inventory transfers.

C. Records inventory information and updates Remedy Asset Management System.

D. Runs reports from Remedy Asset Management System.

E. Coordinate equipment deliveries and pickups with PennDOT staff.

3. Provides direct support for workstation requests and issues.

A. Responds to workstation related trouble calls both on-site and remotely.

B. Provide PC related support to end users via telephone and e-mail.

C. Process requests for LAN user accounts.

D. Troubleshoots individual PC problems resulting from SCCM pushes.

E. Run SCCM reports and monitor workstations for compliance

F. Creates and updates Remedy tickets.

4. Document technical processes and/or update existing documentation when needed.

Job Type: Contract

Salary: $23.00 - $27.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• King Of Prussia, PA 19406: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience with Microsoft System Center Configuration Manager (SCCM)?

Experience:

• Help desk: 2 years (Required)
• Desktop administration: 2 years (Required)

Work Location: One location

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