Job description

In this role, the candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the staff. She/He will be responsible for administration and internal support of the company’s PCs, printers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades, and configurations.

The Technical Support Representative will:

· Provide helpdesk support and resolve problems to the end user’s satisfaction

· Monitor and respond quickly and effectively to requests

· Modify configurations, utilities, software default settings, etc. for the local workstation

· Utilize and maintain the helpdesk tracking software

· Document internal procedures

· Install, test, and configure new workstations, peripheral equipment, and software

· Maintain inventory of all equipment, software, and software licenses

· Escalate unresolved issues to second level support

· Manage PC setup and deployment for new employees using standard hardware, images, and software

· Assign users and computers to proper groups in Active Directory

· Perform timely workstation hardware and software upgrades as required

· Manifest and prepare for recycling obsolete equipment

· Proper disposal of data drives

· Maintain switches and cabling

QUALIFICATIONS

· Strong interest in computer science and some experience in IT Support

· Proficient computer and technical skills (Microsoft Office Suite)

· Strong problem solving and analytical skills

· Ability to grasp new concepts

· Good written & oral communication skills

· Motivated self-starter

· Knowledge and ability to follow basic safety procedures

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Avenel, NJ 07001: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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