As part of a traveling team, the Device Technician Lead will support the Innovation Department with the deployment of a plasma collection device as a trained operator and service technician. Will be an onsite resource for post go live support in matters related to the operation of the device.

RESPONSIBILITIES

1 In compliance with Standard Operating Procedures, (SOPs), performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect.
2 In compliance with SOPs and Food & Drug Administration (FDA) guidelines performs venipuncture to begin pheresis process.
3 Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and
makes adjustments when necessary to make the process a positive experience for the donor.
4 Educates new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition, and any other information pertinent to the donor. Ensures that all donors’ questions are answered timely, accurately and professionally.
5 Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff.
6 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
7 Provides guidance and technical training about processes and procedures to donor floor and other staff as required.
8 Performs calibrations and verifies that maintenance has been performed as outlined in SOPs. May respond to and resolve complex equipment alarms or donor issues.
9 Assures that current device documentation is kept clear, transparent and is communicated as appropriate. Escalates key decisions, issues, risks, and opportunities required to achieve successful deployment of the device at
assigned centers.
10 Troubleshoots equipment failures, including creating incident documentation, removing and/or replacing equipment from service. Complete any calibrations or repairs on collection device as needed.
11 Model/reinforce excellent customer service to team members, site employees, and vendors.

12 Perform other job-related duties as assigned.

JOB SPECIFICATIONS

Education

• High School Diploma or equivalent required

Experience

• Minimum six (6) months’ experience in a medical or health care environment preferred or equivalent combination of education and experience

• Specialized medical or phlebotomy training preferred

Additional Comments

• Proficient in English language

• Strong organizational skills motivated and self-starter

• Able to take initiative and react quickly and calmly to urgent situations

Working Conditions (physical & mental requirements)

• Ability to make decisions which have moderate impact on immediate work unit

• Understands, remembers, and communicates routine, factual information

• Must be able to see and speak with customers and observe equipment operation

• Occasionally perform tasks while standing and walking up to 100% of time

• Reach, bend, kneel and have high level of manual dexterity

• Occasionally be required to lift and carry over 50 Ibs.

• Overnight travel required up to 80% of the time.

• Extended work hours to include weekends and overnight may occur.

• Overtime and working extended hours may be required

• Fast paced environment with frequent interruptions

• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens

• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

• Required to work overtime and extended hours to support deployment operational needs

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Our Benefits

We encourage you to make your well-being a priority. It’s important and so are you. Learn more about how we care at CSL.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Plasma!